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gmsi1
August 24, 2025
Question

Good dayAnyone else experiencing error 163 since Friday? Absa Bank

  • August 24, 2025
  • 10 replies
  • 33 views

Do you experience any error 163 on Quickbooks?

10 replies

JaneDave_IQuickBooks Team
QuickBooks Team
August 24, 2025

Hello, gmsi.

 

While we wait for other users who may have experienced this error code to respond, let me shed light on why you received bank error 163 in your bank account.

 

Error code 163 is detected if there's an issue with the connection Intuit utilizes to retrieve the customer's banking information. This happens when the bank changes its Internet service provider, an incorrect login link or website URL is used, or the bank's website is temporarily down for maintenance.

 

To verify, you'll want to reach out directly to your bank to see if they're performing any scheduled maintenance or if they've switched internet service providers. 

 

If you've used the wrong login link or your bank has changed to a different internet service provider, let's try re-entering your sign-in information for your bank account to ensure that your account and details are correct.

 

You can follow the steps below:

 

  1. In the left navigation bar, select Accounting, then click Bank Transactions
  2. Choose the bank account that isn't connecting, then click the Pencil icon.
  3. Click on Edit sign-in info.
  4. Re-enter your sign-in information for your bank account.
  5. Once done, save the information and update the bank to download new transaction.

 

If the issues persist, I recommend contacting our Banking Support team. Since this is a public forum, they have the necessary tools to securely access your account and further investigate the root cause of this issue.

 

Alternatively, you can manually upload your bank transactions into QBO by importing them using a CSV file. 

 

Once finished, you can start to categorize your downloaded transactions to avoid duplicate entries when you start to reconcile your account.

 

Feel free to revisit this thread if you need further assistance.

Jabez1976
August 24, 2025

Hi , yes I have the same problem.

 

I disconnected my accounts , and tried to add them again , But still getting the same error " We can't connect to ABSA  Bank (business banking right now...)

 

Did you manage to fix it?

 

 

Clark_B
Clark_BQuickBooks Team
QuickBooks Team
August 24, 2025

Thanks for joining the thread, @Jabez1976.

 

To start, the error 163 you're experiencing occurs when there's a problem updating your bank information and downloading data from your bank. It can also occur if an incorrect login URL is used or if the bank's website is down for maintenance or intermittently unavailable for access.

 

To verify, I suggest contacting your bank directly to check if there are any ongoing maintenance or alerts that prevent you from reconnecting your bank in QBO.

 

If no maintenance has been reported, I recommend updating your bank sign-in information using a private window or other supported browsers. Here’s how:

 

  1. In the Accounting menu, select Bank Transactions.
  2. Select the bank account that you want to reconnect and click the edit or pencil icon.
  3. Press Edit sign-in info.
  4. Enter your bank credentials.
  5. Save and then manually update the bank.

 

 

If the issue persists, you can contact our Live Support Team to further check why you’re unable to reconnect your bank account, and they can also guide you through the next steps.

 

In the meantime, you can manually upload your bank transactions into QBO by importing them via CSV file.

 

Let us know if you have any other concerns about error 163 or QuickBooks.

JamaicaAQuickBooks Team
QuickBooks Team
October 6, 2025

We have the same issue and have tried all the options we get on the website. Nothing works. It seems like QB want to sign in to the incorrect URL?


I appreciate your efforts in performing all the troubleshooting steps and recognize the inconvenience of encountering an error when managing bank connectivity, Johan07. I'll direct you to our representatives for updates.

 

Although we do not have an ETA for resolution at this time, please know that we're prioritizing this matter. To get the latest updates, I recommend contacting our live experts. They can check and communicate the progress with you.

 

Here's how:

 

  1. Go to the Help icon on the top menu.
  2. Select the Search tab and enter your concern. For instance, enter help.
  3. Click the Contact Us button and choose between Chat or Callback to connect with us.

 

In the meantime, consider manually uploading the bank transactions into QuickBooks Online. Before proceeding, ensure you format CSV files in Excel correctly to avoid issues during the process.

 

Once everything is set, match or categorize your uploaded entries to place them in the correct accounts.

 

We appreciate your patience and cooperation. Please let us know if you have additional banking concerns or questions about the CSV file.

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