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northcoastpower-
Level 1
posted
‎September 14, 2022 09:43 AM
last updated ‎September 14, 2022 9:43 AM

I'm being charged twice on my account going on 3 months now and no resolve.

My accounts department is getting the run around with regards to this and as the owner of the business my patients is wearing thin.
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1 Comment 1
Rea_M
Moderator
Moderator
‎September 14, 2022 10:53 AM

I'm being charged twice on my account going on 3 months now and no resolve.

I see where you're coming from, @northcoastpower.

 

Let me route you to the best support who can help check your billing details and account charges with QuickBooks Online (QBO).

 

Since the Community is a public forum, and we'll need to collect some personal information to pull up your account, I encourage you to reach out to our Customer Care team. They have the tools to investigate your billing and account charges and can process a refund if necessary. Before doing so, check out our support hours to ensure you'll get assistance on time.

 

Whenever you're ready, follow these steps:

 

  1. Sign in to your QBO company.
  2. Go to the Help (?) menu.
  3. Select the Search tab.
  4. Click the Contact Us button.
  5. Enter a brief description of your concern in the What can we help you with? field.
  6. Select Continue.
  7. Click the Chat with us button to start s conversation with one of our experts.

 

Also, you may want to check out one of our Help pages as your reference to guide you in managing your QBO account: Account Management help for QuickBooks Online. It includes topics about subscription management and data security, to name a few.

 

Let me know if you have other account management concerns and questions about monitoring the growth of your business using QBO. I'll gladly help. Take care, and I wish you continued success, @northcoastpower.

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