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I see where you're coming from, @northcoastpower.
Let me route you to the best support who can help check your billing details and account charges with QuickBooks Online (QBO).
Since the Community is a public forum, and we'll need to collect some personal information to pull up your account, I encourage you to reach out to our Customer Care team. They have the tools to investigate your billing and account charges and can process a refund if necessary. Before doing so, check out our support hours to ensure you'll get assistance on time.
Whenever you're ready, follow these steps:
Also, you may want to check out one of our Help pages as your reference to guide you in managing your QBO account: Account Management help for QuickBooks Online. It includes topics about subscription management and data security, to name a few.
Let me know if you have other account management concerns and questions about monitoring the growth of your business using QBO. I'll gladly help. Take care, and I wish you continued success, @northcoastpower.
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