I am unable to link to my Nedbank Business Banking account. I am not the only one who has this problem. Is there a fix?

Connecting your bank account with QuickBooks is my priority, @KateW85.

Just to clarify, what is the exact error did you received when trying to connect Ned Bank Business banking with QuickBooks? This is for me to further look into any open investigation about it.

In the meantime, you can try connecting your bank using its URL. If you're unable to locate your bank from the list of supported bank accounts, it's possible that your bank has updated its URL. If that's the case, you can send a request for this to be supported.

Here's how: 

1. Go to the Banking page.
2. Enter Nedbank Business Banking in the search box.
3. Click the Still can't find your bank? link. 
4. Type Nedbank Business Banking in the Bank name text box.
5. Copy and paste the new URL in the Bank web address (URL) field.
6. Hit Request. 

While waiting for the update, you can download your bank transactions and import them into QuickBooks using a CSV file. You can refer to this article for more detailed instructions: Manually upload transactions into QuickBooks Online. 

Keep me posted if you have other questions about connecting your bank with QuickBooks. I'm always here to lend a hand.

Thanks for the reply.

I've attached a screenshot of the error. I've been trying for days and get the same error each time. Whether I click on Nedbank Business Banking or whether I copy and past the URL and then select the bank.

I have manually added transactions but the whole point of using accounting software is to automate processes to save time. It is a service I'm paying for and I expect it to work as promised.

Thanks for keeping us updated, KateW85.

I can see the importance of being able to link your Bank Business banking account with QuickBooks Online (QBO).

I'm here to help. However, I can't find your attached screenshot. You'll want to follow these steps on how to add a screenshot to your post:

1. Click the three vertical dots at the upper right part of your post.
2. Choose Edit Message.
   
3. Click Choose File button and select the screenshot and click Open.
4. Click Post.

Also, would you mind telling me the exact error when trying to link your Nedbank Business Banking account? This way, I can check if there are ongoing issues specific to this and provide the necessary actions to get rid of the error.

In the meantime, I'll leave you with this article about connecting bank accounts in QBO: Connect bank and credit card accounts to QuickBooks Online.

I'll be on the look out of your response. Let me know in the comment section below if you have any other questions. Have a great day ahead.

Thanks for screenshot, @KateW85.

Looking at it, you've encountered a bank error 102. I'll share with you the steps on how to fix this error. Here's how.

First, let's manually update your online bank connection by going to.

1. Banking menu, and then Banking at the top.
2. Select your bank account, and then click the Update button.

After updating, check your bank's website to make sure everything is working fine on their end. Let me walk you through how.

1. Open another browser and sign in to your bank's website.  If you can't sign in, reach out to your bank about the next steps.
2. Look for any messages, notifications, or alerts. These should tell you if something isn't working.
3. Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.

Once you're done verifying your bank's website, go back to QBO and check if you're still getting the error. For details about the error, check out this page: Fix bank error 102 and 105.

If you need help with other banking tasks, click this link to go to our general banking topics with articles. 

Get back to me if you still have questions or concerns. I'm always here to help. Have a good one.

Thanks. I've not been able to connect my account at all from the start so there is no option to update. This has been 3 weeks now of the same 102 error (since I signed up with QuickBooks). I have followed all of the steps. I can log in to my bank account and everything there displays perfectly normally- there are no issues on the banks end with logging into my account normally. The issues is with QuickBooks. There are other people also having this issue.

I can see the importance of connecting your Nedbank Business Banking account to QuickBooks Online (QBO), @KateW85. That's why I'm here to guide you on the next action you can do to take care of the issue.

Once you select Nedbank Business Banking in the Connect an account page, you'll be routed to sign in to your account by entering your Profile Number, PIN, and Password. (Please see the screenshot below).

Currently, there isn't any product investigation about the said bank. Since you're still receiving an error while connecting your account to QBO, I'd recommend contacting our Customer Care team. They can securely pull up your account and further check your bank connection to QBO. Here's how:

1. Go to the Help menu.
2. Select the Contact Us button.
3. Enter your specific concern (i.e. Banking) in the What can we help you with? field. 
4. Click Let's talk. 
5. Select the Start a chat option.
6. Follow the on-screen instructions to complete the process.

I've attached a screenshot below that shows the first five steps.

In the meantime, while waiting for our supports' response, you can perform some troubleshooting steps. This is to refresh the system and remove older data that may cause the system's viewing and performance issues. For the detailed steps, you can refer to this article: Clear cache and cookies to fix issues when using QuickBooks Online.

Once the issue is fixed and your transactions are downloaded, all you have to do is review, categorise, or match them with the existing entries in QBO. For the step-by-step guide, kindly check out this article: Categorise and match online bank transactions in QuickBooks Online. It also includes details about excluding personal or duplicate transactions.

Please let me know if you have other concerns. I'm just around to help. Take care always.

I've gone through this twice already as have other people. Why isn't it registering that an investigation needs to be done?

Thanks for getting back to us, @KateW85.

Our banking engineers will register a product investigation for Nedbank once the issue is confirmed. To verify if we can continue to pursue one, I'd recommend contacting our Customer Care team again. They can initiate the process and add you to it. This way, you'll automatically get an email notification for updates and its fix.

In the meantime, I'm adding this article to further guide you in managing your bank account and transactions using QBO: Banking for QuickBooks Online. It contains topics about connecting bank accounts, troubleshooting bank feeds issues, and importing transactions to name a few.

I'll be right here to help if you need further assistance. Take care always.

I Have the same issue, i can not get my Netbank linked.

Hello, Perspex-Signs. 

Thank you for letting me know about your issue in linking your Nedbank Business Banking account in QuickBooks. 

As per checking in the system, there is no reported investigation about it. Let's isolate this case by opening a private browser window to link your bank account. This mode doesn't save your searches, visited pages, log in details, and cookies. Like Google Chrome: press Ctrl + Shift + N, Mozilla Firefox: press Ctrl + Shift + P, Safari: press Command + Shift + N and Microsoft Edge: press Ctrl + Shift + P.   

If you're able to connect your bank account using a private browser, you may need to clear the cache  of the regular browser you're using. You can also do this task on other supported, up-to-date browsers . Clearing the cache will refresh the system, and you'll be able to work with clean trash.  

If the same thing happens, I recommend contacting our QuickBooks Online Team. They can create a case and send it to our Product Team for further investigation.   

Additionally, here are some helpful references that you can check out about using the online banking feature, as well as importing bank data manually in QuickBooks: 

• Connect bank and credit card accounts to QuickBooks Online
• Manually upload transactions into QuickBooks Online
• Import bank transactions using Excel CSV files 

Keep me posted if you have any other questions with connecting your bank to QuickBooks Online. I'll make sure to get back to you as soon as I can. Have a great week ahead.

It's infuriating that no problem is ever found. I've had two cases created for this issue and nobody ever gets back to me! I was unable to link my Standard Bank account either. It's misleading to advertise and have us pay for a service we don't receive. Support literally just involves copying and pasting the same stuff we all know about anyway. 

Still no resolution!

We are also unable to connect to our Nedbank profile to QB since the change to a single login via the webpage. No luck from QB support either - has anyone actually resolved this issue?

@RawAviation 

Explore the trial version of SlickConnect to isolate the issue. I noticed it supports NedBank

https://www.moneythumb.com/?ref=110

Hello, RawAviation.

It seems to me that this is a duplicate post and has been answered by my colleague on another thread. You can refer to this link: https://quickbooks.intuit.com/learn-support/en-za/banking/anyone-else-experiencing-problems-connecti....

Also, you can use these resources as additional reference in fixing bank errors in QBO:

• Fix bank upload errors in QuickBooks Online.
• Categorise and match online bank transactions in QuickBooks Online.

Reach out to me if you still have questions or concerns with your bank accounts. I'm always here for you.

Hi,

We are also experiencing the same problem. Got onto your support portal 3 times already with no help.

My call reference no is: IFIG 103 : [removed]

There seems to be general problem with Nedbank clients.

If QBO cannot rectify this, we need to look at migrating to another offering. This is very frustrating, especially that no one ever gets back to you.

Can someone at QBO please look at this problem with a matter of urgency.

I was liasing with a person called Haidee, but there is still no resolution in sight.

Hi Colin.

I want to ensure you won't go through this kind of experience again. Moreover, let's isolate the issue you had with your bank account.

Base on our records, there are no reported cases with Nedbank business bank account. You may connect with Nedbank's support to check if there's an ongoing system issue with the bank.

If you had contacted our QuickBooks Online Support, I also suggest contacting them again. This way, a representative can open the previous case you had and isolate the connection issue. For the support's contact information, you can open this link: QuickBooks Online Support.

Besides, you may open the topics from this link for more tips and resources to find help with bank feeds and reconciling accounts.

If you have any other QuickBooks or banking questions, please let me know by adding a comment below. I'm more than happy to help. Keep safe!

I am disgusted by your continual denial of this issue! It has been reported so many times, more than once by myself. "Base on our records, there are no reported cases with Nedbank business bank account. You may connect with Nedbank's support to check if there's an ongoing system issue with the bank." Is a straight out lie!

Hello,

I spoke to a person called Haidee on your support chat.

We did log a case ID: IFIG 103 : [removed]  ( I don't know why I cant paste the reference no [removed] )

Please refer to this and revert your findings.

I am very close to cancelling my subscription as this is not acceptable.

Nedbank banking system, still does not connect to QBO.

QB doesn't seem to be treating this issue with the urgency it deserves. What's more frustrating for me is after you speak with the agents they escalate the issue and I receive an update that issue has been resolved only to find it's not. 

@qb Do you guys do proper and thorough testing before you respond? This is quite upsetting and disappointing, please see

 attached screenshot.

so basically what Quickbooks is saying is that they cannot support users who bank with Nedbank, as they keep telling us to do the same thing, knowing these solutions does not work, but hoping that it will somehow to resolve itself, and any Nedbank user, will need to find another Accounting solution, as this has been an issue for some months now, and it is still not resolved, then it because of a user problem.

It looks like this is a duplicate post, @Michelle346.

My colleague ChristieAnn already shared her answer about your issue in connecting your Nedbank in QuickBooks. You can check her response through this link: https://quickbooks.intuit.com/learn-support/en-za/manage-your-account/re-will-qb-update-nedbank-log-...

Just in case you're interested in importing your bank transactions manually, you can read this article for more guidance: Manually upload transactions into QuickBooks Online.

The QuickBooks Community team is always here to help if you have any other concerns or follow-up questions. Have a good one.