Anyone else experiencing problems connecting their Nedbank business bank account?

Welcome to QuickBooks Community, micael-medcan-co.

Let me share some details about banking.

I checked our records and found no issues regarding the Nedbank business bank account. We need to make sure that Nedbank doesn't have ongoing system issues cause that can result in connection problems between the two systems. Check Nedbank's website to verify.

You can manually update it if you successfully linked the bank but unable to download transactions. Go to the Banking tab and select Update.

For your reference, here's what to do if you get a bank error or can't download transactions in QuickBooks Online. 

If everything looks good already, here's how to review and categorising downloaded transactions.

Keep on posting here if you have more questions. Take care!

Hi AlexV,

I have been trying to reconnect our nedbank bank account to quickbooks all day today with no luck! How can I get someone to troubleshoot for me?

Micael

Hello, Micael.

I'll work with you to troubleshoot the connection issue with Nedbank. 

Aside from connection issues in the bank's website, changes on their connection details can also cause problems. To reiterate AlexV's response, you'll want to check with Nedbank's support to see if this is the case. 

Inform them to update their connection details with us so you can connect your account in QuickBooks. 

If they've already updated their connection details, go their website. Then, copy and paste the new login link in the bank search box in QuickBooks. 

If they have an ongoing maintenance update, you'll want to wait it out until they finish it. After the maintenance, connect with Nedbank again. 

Another solution to bring in your transactions is to manually upload them to QuickBooks. Get an Excel file for the bank records from Nedbank, then import it.

This article can guide you through the process: Manually upload transactions into QuickBooks Online.

After successfully connecting or bringing in your transactions, you can start categorizing them and do your routinely reconciliation if needed. 

I'm willing to help you again if you have more questions in managing your bank transactions. I'm also here to assist you with any other concerns you might have. 

This seems to be an ongoing and serious issue between Nedbank and QBs - we too cannot connect to our bank account (also with Nedbank) and have been given the same run-around regarding 'linking' and bank URL's etc.

Has anyone had their issue resolved?

Thanks for joining us here, RawAviation.

I suggest performing the steps we shared on how to fix the issue regarding Nedbank. If the same thing happens, please reach out to our Support Team so they can conduct further investigation.

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter "Nedbank".
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose a way to connect with them.

Post again here if you need anything else. We'll respond as soon as we can.

I have also been struggling since 18 February (when Nedbank changed to a single log on) to get connected. My Internet Banking is working, so I know it is not a problem on Nedbank's side. I have spoken to a real person, I've logged errors (too many to count) and no feedback or resolve. I am also on the point of cancelling my subscription as this is ridiculous.

Hi there,

Carl here. No we haven't. Today is April 13th, 2021 and since April 6th, the syncing of our transactions have stopped in its tracks. We can log into our online banking account, but we cannot sync our transactions. Can you suggest an alternative to quickbooks for us that banks with Nedbank, a program familair with South Africa perhaps?

Thanks.

This is rediculous!

This is not the kind of service we want you to experience in QuickBooks Online, 9130 3503 2402 5946.  

There are several possible reasons why transactions won’t sync. They include: 

• A connection issue between your bank and QBO.
• The financial institution’s server is offline.
• Error messages or codes that require you to perform a certain task.  

In the meantime, let's manually refresh the connection between your bank and QuickBooks. You can do that by clicking the Transactions tab and then selecting Banking. Then, click Update. 

However, if the same things happen, recommend reaching our customer support team. They'll be able to initiate a screen sharing session to take a closer look to isolate this issue.    

To contact our support, here's how:  

1. Sign in to your QuickBooks Online company. Then click Help (?).  
2. Click Talk to a human.  
3. Choose Talk to a human.  
4. Enter your concern.  
5. Tap Contact us.

Just a heads up, due to the pandemic we have limited staffing. To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: ​​Support hours and types.   

You may consider checking out this link with detailed information on how to manually import your bank transactions by following the steps in Import transactions from other sources articles. From here, you can categorise and match and then reconcile the transactions.   

Let me know if you have any concerns by hitting the Reply button below. I'm glad to help. Keep safe!

Good Day

This does not work?

I have gone into Nedbank's Online Banking.

No, we are in the same situation as you and the fact that you are unable to speak to somebody really doesn't help the problem.

This is not the impression we want you to experience when connecting your bank account, Devchem.

I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service. I also appreciate you for reaching out to our support and performing the steps provided by my colleagues.

I've checked here on our records and we have an ongoing investigation where customers encounter banking Error 102 when connecting to Nedbank. Our engineers are working together to get the permanent fix of this issue. In the meantime, we can get transactions from your bank and manually import them into QuickBooks Online (QBO). Here's how: 

1. Sign in to your bank or credit card's website.
2. Follow your bank's instructions for how to download CSV files of your transactions to your computer. Every financial institution has different steps.
3. Check the date range for the download. It should be at least one day before the date of your oldest transaction.
4. Download your transactions. Save the file somewhere you can easily find it, like your computer's desktop.

To learn more about this one, see the Manually upload transactions into QuickBooks Online article. Once done, please contact our Customer Support Team for them to add you to the list of affected users. Then, you'll receive an email notification once there's an update of this banking issue. Here's how:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Start a chat. and type in your contact info.

Visit our Banking page to learn more about managing your bank transactions in QBO.

I'm just one post away if you need a hand with creating a bank rule or any QBO related. I'll be here to ensure your success. You have a good one. 

We see that QBKs point to www.nedbank.co.za. This is incorrect. The new log in portal is at https://secured.nedbank.co.za/#/login. Can you please update your system.