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M
micael-medcan-co
March 1, 2021
Question

Anyone else experiencing problems connecting their Nedbank business bank account?

  • March 1, 2021
  • 1 reply
  • 3 views
No text available

    1 reply

    AlexV
    AlexV
    Level 10
    March 1, 2021

    Welcome to QuickBooks Community, micael-medcan-co.

     

    Let me share some details about banking.

     

    I checked our records and found no issues regarding the Nedbank business bank account. We need to make sure that Nedbank doesn't have ongoing system issues cause that can result in connection problems between the two systems. Check Nedbank's website to verify.

     

    You can manually update it if you successfully linked the bank but unable to download transactions. Go to the Banking tab and select Update.

     

    For your reference, here's what to do if you get a bank error or can't download transactions in QuickBooks Online. 

     

    If everything looks good already, here's how to review and categorising downloaded transactions.

     

    Keep on posting here if you have more questions. Take care!

    M
    micael-medcan-coAuthor
    March 1, 2021

    Hi AlexV,

     

    I have been trying to reconnect our nedbank bank account to quickbooks all day today with no luck! How can I get someone to troubleshoot for me?

     

    Micael

      J
      jamespaul
      Level 8
      March 1, 2021

      Hello, Micael.

       

      I'll work with you to troubleshoot the connection issue with Nedbank. 

       

      Aside from connection issues in the bank's website, changes on their connection details can also cause problems. To reiterate AlexV's response, you'll want to check with Nedbank's support to see if this is the case. 

       

      Inform them to update their connection details with us so you can connect your account in QuickBooks. 

       

      If they've already updated their connection details, go their website. Then, copy and paste the new login link in the bank search box in QuickBooks. 

       

       

      If they have an ongoing maintenance update, you'll want to wait it out until they finish it. After the maintenance, connect with Nedbank again. 

       

      Another solution to bring in your transactions is to manually upload them to QuickBooks. Get an Excel file for the bank records from Nedbank, then import it.

       

      This article can guide you through the process: Manually upload transactions into QuickBooks Online.

       

      After successfully connecting or bringing in your transactions, you can start categorizing them and do your routinely reconciliation if needed. 

       

      I'm willing to help you again if you have more questions in managing your bank transactions. I'm also here to assist you with any other concerns you might have. 

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