My bank is not supported on the app but it always used to. It only offers capitec business and I don’t have a business account

I  fathom the significance of connecting Capitec bank to QuickBooks, @Julie. I'll assist you in doing some troubleshooting steps so you can resume working with your transactions.

Before proceeding, did you receive any errors when linking your bank account? Please know that any additional information can help me verify if there's an issue related to your financial institution.

In the meantime, let's try connecting your bank using its URL. If you're also unable to locate your bank from the list of supported ones, it's possible that it has been updated. If so, you can send a request for this.

Here's how:

1. Go to the Banking page.
2. Enter Capitec Bank in the search box.
3. Copy and paste the new URL in the Bank web address (URL) field.
4. Hit Request.

If your bank is still nowhere to be found, you can try other listed versions of your bank's name. For the complete steps, follow this article: Find your bank or credit card account when you connect to online banking.

You'll want to consider manually uploading transactions into the program. Just make sure to review the file format and size to avoid any issues.

When everything is all set, you might want to review these handy resources to organise your transactions seamlessly:

• Categorise and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

You can always reach back out if you have other questions or concerns besides linking your online banking. I'm happy to lend a helping hand. Take care. 

Hello JamaicaA

Hello JamaicaA

@JamaicaA  Can you contact capitec?

I think they may have changed their policy?

they recently upgraded their online banking. Remeber please that i was prviously able to link to capitec until they upgraded their online banking. The error code is 192

in quickbooks list of bank you do offer my bank as: capitec - business banking 

i only have a saving account

i want to know if capitec - savings account can be listed as an option for me to link to? 

Thank you for adding a screenshot, Julie.

It isn't the kind of experience we want you to come across. 

Currently, we have an ongoing issue with connecting Capitec Bank and receiving error 192. For the moment, kindly use the Import CSV Feature as a workaround. 

I'll walk you through the steps. Before doing so, you'll have to format the CSV file. When your file is formatted correctly, you can follow these steps to upload your transactions into your QuickBooks account:

1. From the Banking tab, select Banking.
2. Click Upload transactions.
3. Hit Drag and drop or select files and select the file you downloaded from your bank.
4. Click Continue.
5. Select the account you want to upload the transactions on the QuickBooks account drop-down.
6. Click Continue.

Also, I'd recommend reaching out to our phone support team so you'll be added as one of the affected users. You can contact them through the ? Help menu.

Once your transactions are in your QuickBooks account, you can categorise to put them in the correct accounts. I've added this link for the detailed steps of the process: Categorise transactions.

We appreciate your patience while we're working to resolve this issue the soonest.

My Captitec savings account also used to work and now just gives an error 192.

Did anyone have any luck yet resolving this?

Downloading transactions manually is just not a viable option, to be honest.

Thanks for joining in on this conversation, Renier. Let me step in and explain why you're encountering an error message when getting the most recent transactions in your Capitec Savings Account in QuickBooks Online (QBO).

Error 192 indicates that your bank requires additional sign information, which prohibits QBO from downloading banking transactions automatically. As per checking, there is an ongoing investigation into the Capitec Bank receiving error 192 when connecting and updating. Rest assured that our engineering team is working hard to identify the source of the problem and deliver a solution. 

As a workaround, manually upload transactions into QBO. Ensure to know the date of the oldest existing transaction in the account to avoid entering duplicates. 

In the meantime, I recommend getting in touch with our customer support team so they can add you to the list of impacted users. This way, you'll receive email updates regarding the investigation status. Here's how:

1. Click Help (?).
2. Go to the Search tab and select Contact Us.
3. Click Start a Chat.

Additionally, I advise doing a monthly account reconciliation to make sure your accounts match your bank statements. 

Don't hesitate to swing by the Community whenever you have other questions related to online banking. I'm always here to assist you further. Keep safe, and have a great rest of the day! 

@renierlewis 

Use the csv2qbo converter tool as a workaround.

https://www.moneythumb.com/?ref=110

Thanks all, I have reported my error 192 and I have been added to support case  15100313121

Quickbooks can we please have an update if this issue has been solved -15100313121?

The last official response was back in October 2023

Dear Renier,
 
I hope this email finds you well. We wanted to provide you with an update regarding the issue you reported with Capitec Bank error 192.
 
We understand that this issue has been causing you inconvenience, and we want to assure you that our Product Engineering Team is actively working on resolving it. They are dedicated to ensuring that the problem is addressed effectively and efficiently.

With the changes in the Bank where they’ve introduced QR Code which is currently not supported by our system, our Product Engineers are still working on to resolve this issue.
 
We are proactively following up with our engineering team to get the latest updates on the progress of this issue. Rest assured, we are committed to keeping you informed every step of the way.
  
Your satisfaction is of utmost importance to us, and we appreciate your patience and understanding as we work to resolve this issue. We will continue to keep you updated on our progress.
 
Thank you for your understanding and patience as we work towards resolving this matter.
 
Warmest Regards,
QuickBooks Online Success Team

We appreciate you for coming back here in the thread, renier. Let us give you information about the error 192 you're experiencing. 

We understand the significance of addressing this issue. However, our product engineers are still working diligently to find a viable solution. We appreciate your patience and understanding during this process. Once we have identified a resolution, we will promptly notify you and provide a detailed update. As a workaround for this, manually uploading transactions is still suggested.

Moreover, visit this link as your guide on removing transactions in QBO: Void or delete transactions in QuickBooks Online. 

For more queries regarding managing your transactions in QBO, reply below. We're here to assist you. Take care! 

Just to keep everyone updated. I contacted support today. 

Case 15100313121 is still experienced by all Capitec customers - Error 192 

"Capitec Bank - Personal Banking uses a security method that prevents us from adding it. Sign in to your bank's site, then try connecting again in a few hours. (192)"

I was issued a new case number 15111069571.

Kindly don't respond with that standard message to say that in the meantime we can upload via CSV answer, that is NOT a workable solution. We buy professional products like Quickbooks and expect them to work accordingly. Please escalate this matter and kindly get the problem resolved.