Let's make sure that you're able to see the transactions on the reconciliation page, Grassfed.
We'll need to make sure you entered everything into QuickBooks. If your accounts are connected to online banking, review and categorise all of your downloaded transactions. You can't reconcile them until you do. If not all transactions are showing on the Reconciliation page, they may be posted to a different bank account. Let's open each transaction and make sure it's using the correct bank. Here's how:
- Go to the Sales or Expenses menu.
- Look for the expense transaction and click on it.
- Go to the Payment account field and edit the or make sure it has the correct bank account.
- Check the Deposit to account also. Make sure the transactions are in the correct account. Select a different account as needed.
- Press Save and close.
- Repeat the same process for the rest of the expenses.
Once done, go back to the Reconciliation page. Then, click the Filter or Funnel icon and select All for the Transaction type. For the steps and details in reconciling your bank account, see the Reconcile an account in QuickBooks Online article. Just in case QuickBooks Online doesn't match your bank statement at the end of reconciliation, see the Fix issues at the end of reconciliation in the QuickBooks Online article to troubleshoot the issue.
If the same thing happens, let's try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other use a supported, up-to-date browser to roll out the possibility of a browser-related issue.
Feel free to visit our Banking page for more insights about managing your bank transactions.
I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Just leave a comment below and I'll get back to you.
