I can't connect with Nedbank

Let's get your banked linked to QuickBooks, johan6.

Did you receive any error when trying to connect your bank? We can try connecting your bank through a private browser to avoid internet files that might be causing unexpected behavior within the system. You can use these keyboard shortcuts to open one: 

Then, follow these steps in connecting your bank:

1. Go to the Transactions or Banking menu and select Banking.
2. At the upper-right, click Link account.
3. I'd suggest using the bank's URL when trying to search for it.
4. Click the bank and then follow the onscreen instructions. 

For more details, feel free to use this link on how to link bank accounts in QuickBooks Online. If you're able to link your account without any prompts or error, you can switch back to the main browser and clear the cache. You'll want to also alternatively use other supported browsers to link your account and manage your bank feeds. 

I'll be attaching articles that will give you more information about banking:

• Manually upload transactions into QuickBooks Online
• Fix bank upload errors in QuickBooks Online

Keep me posted on how this works. I'd be glad to help you through it. Take care!

Thanks for your assistance, I keep getting this reply:

Kind regards

Johan

Hi johan6!

Let me explain why you encountered this error.

The error code 102 means that the bank is having a system issue that causes the connection between the bank and QuickBooks Online has been stopped. You'll want to reach out to Nedbank and see when it'll be resolved. Then, manually update your bank connection.

1. Go to the Banking or Transactions menu.
2. Select Update.

If this error continues in more than 48 hours, reach out to our Support Team for further assistance.

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter "Nedbank".
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

Once everything looks good, here's how to categorise and match online bank transactions in QuickBooks Online.

Reply again if you need anything else. Take care!

@johan6 

I noticed SlickConnect supports your bank. Utilize the trial period of it to isolate the issue.

https://www.moneythumb.com/?ref=110

Have you been able to resolve this issue? I am running into the same problem and have wasted so many hours trying. Also Nedbank

Hello there, Olive1.

If you haven't tried following the recommendation shared by my colleagues above, reach out to Nedbank to see if there's any issue currently happening. Also, it would be best to manually update your bank connection by going to the Banking or Transactions menu. Then, select Update.

In the meantime, you can also manually upload the bank transactions using the CSV file to bring the transactions in QuickBooks. First, download transactions from your bank by logging in to your bank's website. Then, follow the given instructions on how to download transactions and save the file on your desktop or anywhere you can easily find it. Once done, upload them to your book by following these steps:

1. Sign to your QBO account and select Transactions on the left panel.
2. Click Link account drop-down arrow.
3. Select Upload from file. Then, click the file you've saved on your computer.
   

You can use these articles as additional reference in fixing bank upload errors, categorizing transactions after imported them, and the reconciliation workflow in QBO:

• Learn what to do if you have issues when you manually upload transactions.
• Keep bank transactions organized.

You're always welcome to post your concerns in the Community. Please let me know if you need anything else. Take care and stay safe.

No, Nedbank changed their website - QBO will have to change their system accordingly.

I tried it, I'm currently doing manual updates which is time consuming and frustrating.

There will soon be many more people with this problem - Nedbank changed their website so it will not work till QBO's system is updated.

We can refresh the connection by disconnecting and reconnecting the account, johan6.

Whenever there are changes made with the bank, we'll also have to update it within QuickBooks. To do so, you'll want to disconnect and reconnect the bank. Just ensure that transactions left in the For Review tab are categorized for it will be deleted when disconnecting a bank. 

Let me show you how to disconnect an account: 

1. Go to the Banking or Tansactions menu. Then, select the Banking tab.
2. Select the tile for the bank account.
3. Click the pencil icon, then select Edit account info.
4. Select the Disconnect this account on save checkbox. 
5. Click Save and Close.

Then, connect the bank account as usual. If there are transactions that downloaded that already in your register, you can exclude them to avoid duplicates. 

For more details, you can check these references:

• How to update your bank account sign-in information
• Manually upload transactions into QuickBooks Online

Let me know if there's anything else that you need help with. Take care!

I see the QBO login page has been adapted to the new Nedbank site, problem resolved.

Thanks.

Hi Johan im batling with the same problem did you managed to get it solved

Thanks for joining us here today, @biermanagri.

As mentioned by my colleague @Catherine_B, to sync your bank updates you'll have to disconnect and reconnect the bank again. You can follow the steps above to resolve.

To reconnect:

1. Go to the Banking menu, then Banking tab.
2. Tap Add account or Link account.
3. Search for your bank using their new site. Tick Continue. Enter the username and password you use for your bank's website in the window.

4. Follow the onscreen steps to connect. Select the bank or credit card accounts you want to connect (savings, current, or credit card). 

5. Choose how far back you want to download transactions. 
6. Click Connect.

Check out this guide for details: Connect bank and credit card accounts to QuickBooks Online.

I'm also attaching this link here in case you need help with other tasks in QBO. It has topics with articles that'll guide you along the way.

Reach out to me if you still have questions or concerns with your bank accounts. I'm always here for you.

SOOoooooooo angry! QB customer support people! STOP Asking us to manually update transactions via CSV. Get your team of engineers to UPDATE your system for the NEW Nedbank sign up method!!!! Xero has already done this ages ago. So many posts about this. Nedbank is a MAJOR 4 bank in south africa. YOu clearly do NOT care about the thousands of businesses that use Nedbank and Quickbooks online. Stop replying your standard responses which DO NOT HELP. We are not able to update 10 x companies manually each day. We bought your product so it would link to the bank AUTOMATICALLY! FIX IT NOW!!!! Prioritise it. Escalate it. It's been over 10 days now of shocking responses and shocking service and we are about to go to XERO! Because they actually care about customers and already fixed the issue. You haven't even acknowledged the issue or shown you understand OR said the engineers are working on it and given us a timeframe, Imagine if we treated our customers this way? We wouldn't have a business!!

Thanks for joining this conversation, @JackT.

Since you're still getting the same issue after following the steps shared by my colleagues in this thread, I highly recommend contacting our Suppor team. They're able to create a ticket regarding this issue and forward it to our Product Engineers for further investigation.

1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
2. In the QB Assistant enter the topic you need help with. You can also enter questions.
3. Select Contact Us to connect with a live support agent.
4. Choose a way to connect with us.

An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

For tips and other resources, you may visit our website for reference: Self-help articles.

Please let me know how it goes or if you have any other concerns. I want to make sure everything is taken care of for you. I'll be here to assist. Have a good one!

This is very disappointing, We have been trying for days.

Always the same reply, from QuickBooks help desk, 'We'll have to escalate it to our banking team', yawn!

Then Radio silence!!

I spend my mornings doing QB's job, seriously?

No communication, no information, no resolution, always the same story Error 103 and then Error 101.

Can someone in the community perhaps help, QB have no answers that produce results?

I have tried to connect again multiple times, I have now disconnected all our account at Nedbank, but the band plays on...

This problem is back since last week Thursday.

Good day, johan6.

I'm joining this thread and share some details about these banking errors.

As mentioned, error 102 has something to do with the bank's end. Any bank system issue will result in connection errors. Please check with your bank to verify.

For error 101, there are things we need to check. Aside from making sure you're able to login to your bank's website, check if your account is active. In addition, this error is also because of some verification that you need to confirm with the bank.

Error 103 means that the user ID or password entered is incorrect for the bank account. Check this link on how to fix it: Error 103.

In addition, it'd be best to reach out to our Support Team. They'll be able to conduct further investigation to know exactly what's causing these errors.

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter "Nedbank".
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose Start a chat.

I've added this link you can check: What to do if you get a bank error or can't download transactions in QuickBooks Online. This will show you the steps to fix different banking errors.

You can reply to this thread again if you have additional questions. The Community is always here to help.

Anyone else having issues with QB and Nedbank again??????

Something isn't working

Thanks for bringing this one to our attention, JackT.

I've checked here on our records and there's an ongoing issue about this one. Rest assured, our engineers are working together on the permanent fix. In this case, I'd suggest contacting our Customer Support Team. They'll add you to the list of affected users and will send you an email notification once there's an update on this issue. Here's how: 

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter "Nedbank".
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose Start a chat.

If you need to bring in your transactions and manually upload them to QuickBooks, just get an Excel file for the bank records from Nedbank. Then import them. This article can guide you through the process: Manually upload transactions into QuickBooks Online. I've added this link you can check: What to do if you get a bank error or can't download transactions in QuickBooks Online. This will show you the steps to fix different banking errors.

Do you need more help completing other tasks in QuickBooks? Please let me know and I'll assist you with some guides and other pointers. Take care always. 

yes! I've been having issues for 3 weeks now!
I've given up trying to get an intelligent reply from anyone at QuickBooks

QBO was quick to let me know the problem lies with Nedbank.

Getting hold of a competent person at Nedbank was not easy, bottom line Nedbank is aware of the fault on their system and working on it.

Every time you try to follow up the call center will have no idea what you are talkin about and urge you to re-enter your login details but if you persist and get hold of a senoir person they tell you the same story - they know their system is not allowing QBO to connect, they do not know why and is working on it.

They should let all their clients know but instead try to keep it under wrap. 

Thanks for the info, @johan6 
This is super frustrating and trying to find ANYONE who can give you a clear answer is almost impossible :-( Hopefully they get it fixed.....although I am not holding my breath

Thanks for the update Johan. Saved me plenty hours of time to then hit a brick wall. Manual loading for now! :( 

I understand the frustration being caused by this error, kelly31.

I'm here to make sure you'll be able to connect your  Nedbank account to QuickBooks Online.

As mentioned by my colleague above that there's an ongoing issue when trying to connect Nedbank to QuickBooks Online. Rest assured, this has been escalated to our engineers, and now looking for a fix to the problem.

I suggest reaching out to our Support Team so they can add you to the list of affected users. Once added, you'll automatically receive an email notification with the latest updates. 

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.

For now, to get your work done, you may manually upload your bank transaction through WebConnect. This way, you can download the entries from the bank's website and upload them into the system.

I'm also adding here some links that talk about categorising bank transactions and fixing issues when uploading them for your reference:

• Categorise and match online bank transactions in QuickBooks Online
• Fix bank upload errors in QuickBooks Online

I'll be on the lookout for your response. Let me know in the comment section below if you have any other banking concerns. Have a great day ahead.