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info1555
Level 1

Every time i try to create a credit note and add the invoice needed, it says failed to add invoice. why?

 
1 Comment
Adrian_A
Moderator

Every time i try to create a credit note and add the invoice needed, it says failed to add invoice. why?

Let's run some troubleshooting steps to isolate the issue, mattround2-1.

 

Let's try adding an invoice on a private window. It is the best place to identify any browser-related issues. You can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected error on the opened pages.

 

You can also switch to a different browser like  Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as alternative.

 

I've also added this reference as your guide in applying credit memo: Create and apply credit memos or delayed credits in QuickBooks Online.

 

I'm just a post-away if there's anything that I can help. Keep safe!