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Level 2

Can we view sent e-mails.

I have a couple of clients that have just migrated from QB Desktop to QBO.  They both have an issue with sent e-mails.  

Wanting to streamline things, they are willing to use the on-line mailing system, but neither like the fact that they cannot view the sent e-mails anywhere.  

Saving as PDFs and e-mailing manually is a solution, but the saving of PDFs is slow and this does not add a "SENT" notification to the transaction (list of invoices and quotes etc.).

Any solutions?

Many thanks

Mandy

8 Comments
Level 2

Hello Mandy, Let's go to your settings and set up your in...

Hello Mandy,

Let's go to your settings and set up your invoice copy.

You can set up your BCC field so you'll get a copy every time you send an invoice.

Here are the steps:

  1. Go to Gear icon.
  2. Choose Account and Settings.
  3. Click Sales.
  4. Under Messages, check the option that says Email me a copy at.
  5. Enter the email address in the Copy (CC)  new invoices to address or Blind Copy (Bcc) new invoices to address field.
  6. Click Save and Done.

Please let me know how it goes by leaving a comment below and I'll surely get back to you.

Level 2

Thanks IntuitRealice.  All sorted.

Thanks IntuitRealice.  All sorted.
Level 2

Hi Mandy, Your welcome! Feel free to keep in touch if y...

Hi Mandy,

Your welcome!

Feel free to keep in touch if you have any other questions.
Level 2

Re: Hi Mandy, Your welcome! Feel free to keep in touch if y...

What about copies of emails when sending Reports?  

Level 2

Re: Hi Mandy, You're welcome! Feel free to keep in touch if y...

I can try to remember to CC myself every month on every report (yikes!)

Moderator

Re: Hi Mandy, You're welcome! Feel free to keep in touch if y...

Hello there, jamie3girls,

 

Being able to save the Carbon Copy email address would be great. I'll be sure to send this feedback to our product developers. I can see how this can be helpful when you're on-the-go.

 

Here's an article on memorised reports in QuickBooks Online: Memorise reports.

 

If you have other suggestions or feedback, you can leave a reply here. I'll note and send them to our developers.

Level 1

Re: Hi Mandy, You're welcome! Feel free to keep in touch if y...

I think there should simply be a place in QBO to view emails and any communication that has gone back and forth between you and the client.

 

We shouldn't have to cc ourselves, it should be automatically retained within QBO.

QuickBooks Team

Re: Hi Mandy, You're welcome! Feel free to keep in touch if y...

Hello there, lisacslater. 

 

The option to view the communincation status in QuickBooks Online is seen the Invoices page. Go  to the Sales menu and click Invoices. The option to see if what email that have gone back and forth is unavailable. 

 

You can review the status from there and see if it was Undelivered or Not sent so you can resend the Invoice again. If there were changes made to the transaction after it was first email, you can use the Audit Log report to check the original details.

 

My colleague already sent a feedback about your suggestion and I've notified our engineers again. 

 

I'll be here if you need more help!