I have a couple of clients that have just migrated from QB Desktop to QBO. They both have an issue with sent e-mails.
Wanting to streamline things, they are willing to use the on-line mailing system, but neither like the fact that they cannot view the sent e-mails anywhere.
Saving as PDFs and e-mailing manually is a solution, but the saving of PDFs is slow and this does not add a "SENT" notification to the transaction (list of invoices and quotes etc.).
Let's go to your settings and set up your invoice copy.
You can set up your BCC field so you'll get a copy every time you send an invoice.
Here are the steps:
Please let me know how it goes by leaving a comment below and I'll surely get back to you.
Hello there, jamie3girls,
Being able to save the Carbon Copy email address would be great. I'll be sure to send this feedback to our product developers. I can see how this can be helpful when you're on-the-go.
Here's an article on memorised reports in QuickBooks Online: Memorise reports.
If you have other suggestions or feedback, you can leave a reply here. I'll note and send them to our developers.
I think there should simply be a place in QBO to view emails and any communication that has gone back and forth between you and the client.
We shouldn't have to cc ourselves, it should be automatically retained within QBO.
Hello there, lisacslater.
The option to view the communincation status in QuickBooks Online is seen the Invoices page. Go to the Sales menu and click Invoices. The option to see if what email that have gone back and forth is unavailable.
You can review the status from there and see if it was Undelivered or Not sent so you can resend the Invoice again. If there were changes made to the transaction after it was first email, you can use the Audit Log report to check the original details.
My colleague already sent a feedback about your suggestion and I've notified our engineers again.
I'll be here if you need more help!
The issue here isn't to see the Invoice, as that is easy, the issue is to see the message sent to the customer in the email page. Once you change the standard, built in message sent to the customer - the one they read first, before they click on the invoice, QBO does not keep that message stored, so when you create a new invoice for the same customer and are in the 'send email' form, the Body of the email does not retain your changes, it reverts back to the standard QBO email body text without the changes from the last sent invoice.
Since you can't pull up or see what QBO sent the customer (if you missed clicking on the bcc box, which has to be checked and entered every single time or before you learn about this), you have to re-type the wording from memory, (if you didn't already get burned by this and have every single change for each client in a word doc).
You can't be sure what the client actually sees in their email from you, if you miss the bcc. How is that an Audit trail and usable for client disputes?
Why can't we just see what the customer received, instead of looking through our inboxes for an email bcc'd to us from our QBO. What if this is one of hundreds of invoices? Why are we suppose to search through our history of emails to find the one bcc we need? This doesn't make sense and goes against all the Audit tracking functionality.
I sent an email to a client asking specific things before the pay, they say it was not clear, but I cannot see the email sent to check! How can there not be a way to do this? Has this not been resolved?
I'd be glad to help you see the invoice sent to your customer in QuickBooks, @ShawnASul.
Let's pull up the Audit Log report so you can view the emails you've sent to your customers. This serves as an audit trail that lets you see exactly what changes were made, and who made them.
To access, here's how:
Audit Log will present all the transactions made on the account based on the filtered date. Once done, find the invoice you've sent, then click the View hyperlink to review the status of the email.
To learn more about invoicing in QuickBooks Accountant Online, feel free to check out this article for more details: Create and send invoices.
You can always get back to me directly by adding a comment below if you have any other queries about invoices. I'll be glad to help you. Keep safe always.
Thanks, but when I get to the transaction, I do not see hyperlink.. I see history, with the option to view. This gives me the information of the email, but not the text " Dear xxxxx, please find attached your quotation etc...". What I want to see is the contents of the email that they received. Is this possible?
Thanks for getting back to us, @@ShawnASul
I appreciate you for following the steps shared by my colleague. I'm here to share some details about seeing the emails you've sent to your clients.
Right now, there isn't a way to retrieve nor look back at the emails you sent from QuickBooks Online. You will need to ask for those emails from the recipients to view the contents.
However, you can turn on the Email me a copy feature. This way, the program will automatically send you a copy of the email that you've sent to your clients. Let me guide you how:
In the meantime, I'd suggest visiting our QuickBooks Online Blog regularly. This way you'll be updated with the latest news and updates including product improvements.
Also, I recommend reading this article that will guide you in personalizing your form designs and adding the information that matters the most to your business: Customise invoices, quotes, and sales receipts in QuickBooks Online.
Get back to me if you have any other questions. I'm always here to help. Have a good day!
The instructions seem to be looping back to the original issue.
From what I understand, unless you have checked the option to email yourself a copy of the email sent, there is no possible way of seeing the actual email that was sent via QuickBooks.
The directions to view the Audit Log do show you the history of an invoice (creation to sending), but again it does not allow you to view the email body that was sent to the invoice recipient.
When sending your transactions from QuickBooks, you can see a preview of the actual your client would receive. Also, you can set up a default email for that will be use every time you email a sales form from QuickBooks. I can guide you on how to do it.
Lastly, make sure to set your QuickBooks to attached a copy of the actual PDF file of the sales form. Here's how:
This way, they can see the actual copy of the invoice.
I'm adding these articles to help you manage your sale forms in QuickBooks:
Keep me posted if you have other questions or concerns. I'm always here to help.
You can customize it at the Account and Settings under Sales. I'm here to help you accomplish this.
Go to the Gear Icon on the top right, Account & Settings and select Sales. Under the area that says Messages, Click the pencil all the way to the right and it should give you the option to CC or BCC to your email.
If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help. Stay safe!
Thanks but look right above the cc and bcc that you highlighted. I want to change the email that shows in the line by the check box and the system is not allowing that as an option without changing it elsewhere and I don't want to change it anywhere else. Does that make sense?
I can show you how to change the email in the Email me a copy option.
The email posted on this checkbox is the company's Customer-facing email. It is where your customers can contact you and is shown on sales forms. To edit it, you can follow these steps:
You can also check out this link on how to personalise and add specific info to sales forms.
Let me know if you have other questions in handling your sales transactions. Take and have a great day!
Thank you but I don't have access to the company editing that far, but I do for the copy and bcc section. The problem is that the sales email currently listed goes to several people and we only need certain emails to go there versus other emails. The system as it currently is can be extremely limiting in this customized wish. I would like to have purchase order emails saved so that I can view them after sending them in case I need to prove anything. Does that make sense?
Glad to see you again, Keely.
At this time, you can ask your master or company admin, to update certain information on your data, it'll also update your view as you're both working on the same company file.
Then, you can select the Email me a copy feature to receive your own copy of the emailed transaction moving forward. This is to confirm you checked the box from that selection so you're able to see it. Once done, you'll automatically receive a copy of the emailed transactions to your email account.
I’m also adding this article that you can use for future reference:
Please let me know how this turns out by leaving a comment below. I'll be here to keep helping.
Welcome to the Community. I can help you set up VAT in QuickBooks Online.
QuickBooks can calculate VAT automatically on invoices and sales receipts. You'll need to enable the feature first from the VAT section of the system.
Once done, you can start using VAT on invoices or sales receipts. Here's how to automatically track VAT when you make a sale:
You can also check this article for more details about VAT, like how to check how much you owe, as well as filing VAT returns in QuickBooks: Set up and use VAT in QuickBooks Online.
Fill me in if you have additional questions about how VAT works in QuickBooks. I'm always here to help. Take care always.