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@samkelodwabayo87 wrote:

Cancel my subscription

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I cancelled my subscription at the beginning of July, yet a payment has still come out, which I have not authorised. My name is Kim Orchard. My email address is [email address removed]. Tel no [removed]. Thankyou Kim Orchard

I sent an email on the 31st of July asking to cancel the monthly subscription of quick books. My name is Kim Orchard

9 The Maltings

Black Torrington 

Beaworthy 

Devon

Ex21 5pr 

Tel no: [removed]

email address: [email address removed]

Please could you return the £3.99 back to my bank account please, as I didn't authorise this payment.

I look forward to your reply. Thankyou

Kim Ochard

I can refer you to the right department to help you with this, @Kimmy69,

Concerns related to billing is handled by our Live Support Team. Our Billing and Collections representatives can view your account and check your previous interaction about the cancellation. Then they can discuss with you your refund options.

I know you already emailed us about this, however, we want to make sure your information remains safe in this forum. We also removed your email address and phone number for security reasons.

To contact us, follow the steps below:

1. Sign in to your QBO account.
2. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
3. From there, select the Contact Us button and enter your concern in the description box.
   
4. Enter Account Billing and Refund as your contact reason.
   
5. Once done, select the Email us option.

To get us on time, our representatives are available from 8:00 AM until 6:00 PM SAST on weekdays.

Let me know how it goes, as I want to make sure this is resolved for you. I'm also here if you need additional assistance with anything in QuickBooks. Have a good one!

Hola, quiero cancelar mi subscription. y que ya no me retiren mi pago mensual de mi cuenta porfavor?

It has been our pleasure being part of your business, @Alondras

You can directly cancel your subscription within your QuickBooks account. I can guide you on how to do it.

1. Go to the Gear icon.
2. Choose Account and Settings. 
3. From the left menu, pick Billing & Subscription. 
4. Hit Cancel subscription.
5. Click Continue. 
6. Complete the short survey. 

    

   

Once completed, you'd received an email notification containing your cancellation details. Also, your data will be available in read-only access for 1 year and be deleted in the system from the cancellation date.

Lastly, I've added  these articles to learn more information about what happens to your account after canceling your subscription:

• What happens to my QuickBooks Online data after I cancel?
• Cancel your QuickBooks Online subscription or trial

You can always get back to us here if you have other questions about managing your QuickBooks account. I'm always here to assist. Have a great day!

Disclaimer: This post is originally composed in English. I’ve translated this to Spanish using the tools that we have.

I did cancel my subscription and I spoke to a customer service rep. I was told that I would no longer be charged. I cancelled on 7/22/20 and Quickbooks is STILL charging me $5 per month. How do I cancel my account?  I was told this would be done.  Thank you!!

I'm here to make sure you won't get charged again, @inmanyoung.

Did you receive an email confirmation after canceling your account? You can follow the steps above provided by my colleague, IamjuViel, on how to cancel your account within your QuickBooks account.

Also, I'd like to redirect you to our Email Support Team. This way, they can take a close look at your account and review your billing history. 

1. Sign in to your QBO account.
2. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
3. From there, select the Contact Us button and enter your concern in the description box.
4. Enter Account Billing and Refund as your contact reason.
5. Once done, select the Email us option.

You can always reach out to us again if you need additional assistance. We're always here to help. 

There's no email option when I follow these steps.  Can you please cancel my subscription?

Thank you for getting back to us, @inmanyoung.

As much as I want to cancel it for you but I don't have the tools here on my end. I suggest reaching out to our Customer Support. Their tools can get into your account in a secure environment, check where the charge is coming from, and help you cancel the account. 

Here's how to reach them:

1. Go to the Help icon to connect to a support agent. 
2. Click on the Contact Us button to email your concern. 
3. Provide an overview of this concern on the What can we help with? box. 
4. Tick on the Let's talk button.
5. You'll now be provided options on how to reach the support.

Check this article for more information on how to contact the QuickBooks Online Customer Support team.

You can always get back to me if you have questions or other concerns by leaving a comment below. I'm always here to assist. Have a great rest of the day.

I canceled but keep getting biiled

I canceled last month but got billed again.

Online chat is no help.

Phone is no help - only for sales.

Thanks for joining in this thread, @FAB31. I'll make sure that this is taken care of immediately. 

I understand that you have already tried contacting us. Since we need to take a look at your account, I'd recommend contacting us again. I'll show you how: 

1. In your QuickBooks Online company, go to the Help (?) menu.
2. Enter your concern such as "Billing", then select Let's talk.
3. Select Contact Us to connect with a live support agent, then choose a way to connect with us:

• • Start a chat with a support expert. Just leave your number, and we’ll get back to you.
  • Get a callback from the next available expert.

You can also message us outside of the product. 

For future reference, read through this article:  What happens to my QuickBooks Online data after I cancel?. It helps you learn about the life of your QuickBooks data after you cancel your subscription.

Feel free to message again if you still need help. I'll be right here for you. 

Me too!

I'm using Intuit QuickBooks online for El Dorado Missionary Baptist Church. It was set up by the former treasurer so when I select billing & subscription the message appears indicating I do not have permission to go further. 

I'm using Intuit QuickBooks online for El Dorado Missionary Baptist Church. It was set up by the former treasurer so when I select billing & subscription the message appears indicating I do not have permission to go further. 

The Community has got you covered, @goingnutstoo.

To access the Billing & Subscription page, you have to be signed in as the master administrator. If you want to change your access level, you can consult the Master/Company Admin user to update it for you. Check it here for more info: User roles and access rights in QuickBooks Online. 

Once done, here's how to access the Billing & Subscription page:

1. Sign in to QuickBooks Online as a primary admin.
2. Go to the Settings icon, then Account and settings.
3. Select Billing & Subscription. 

Just in case you'll want to cancel your QBO subscription, here's the article that you can follow: Cancel your QuickBooks Online subscription.

Also, if you have further billing inquiries, I highly recommend reaching out to our QuickBooks Online Care team since they can open your account in a private place. To connect with them, refer to the outlined steps provided by my colleague, katherinejoyceO.

Let me know how this goes and feel free to post here again if you have concerns accessing your billing page in QBO. I'll be right here to lend a helping hand. Take care always.

I WENT TO UNSUBSCRIBE

yes i decided to get an accountant

thank you and pls confirm

YES I WENT TO UNSUBSCRIBE

Hi 

is there anyway the data can be kept longer than 1 year?

Canceling your QuickBooks Online subscription can have read-only access for a year, Nemo001. Let me share further details about this.

The program only provides 12 months of access to your data from the cancellation date. Regardless of the version you're using, you'll have the capability to download your file from QBO. With this, I recommend exporting your data prior to canceling your account to ensure backups to your local drive and store them longer than a year. To do this:

1. Go to the Gear icon and select Export data.
2. On the Reports tab, set the date range.
3. Add or remove items from the Reports and Lists tabs by turning the switch on or off.
4. Then, click Export to Excel.

Feel free to utilize this reference for more detailed insights: Cancel your QuickBooks Online subscription or trial.

If you want to reactivate your company file anytime in the future, you can use the same payment method and billing frequency you had on your previous subscription to re-subscribe.

I'll be around in this forum whenever you require additional assistance managing your company data. Stay safe.