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samkelodwabayo87
Level 1

I want to unsubscribe from quick books

Cancel my subscription

45 Comments
RCV
QuickBooks Team
QuickBooks Team

I want to unsubscribe from quick books

I can guide you on how to unsubscribe your QuickBooks Online (QBO) subscription, samkelodwabayo87.

You can cancel your QBO account on the Billing & Subscription page. Then, your data will be available in a read-only access for one year from the cancellation date.

Here's how: 

  1. Click the Gear icon on the top menu.
  2. Choose Account and Settings and click Billing & Subscription.
  3. In the QuickBooks section, select Cancel (paid subscription) or Cancel Trial (if you’re using a trial).
  4. Choose Continue to Cancel, then Continue to Cancel again.
  5. Finally, answer the exit survey questions (to help us make QuickBooks better), then scroll down and select Confirm Cancel.

Then, you'll receive an email confirmation that you canceled your online subscription plan.

For more details about canceling your subscription, you can check out this article: https://quickbooks.intuit.com/community/Help-Articles/How-to-cancel-your-subscription/m-p/187739.

Let me know if you have more questions. I'm here to answer them. Thanks!

Ghjn
Level 1

I want to unsubscribe from quick books

This is not working on the app. Called customer service and they told me to call Google.

I am trying to cancel the free trial on Android phone. Please help

 

BettyJaneB
QuickBooks Team

I want to unsubscribe from quick books

Thanks for joining the discussion, @Ghjn.

 

The best way to stop a trial version of QuickBooks is to wait for the 30-day trial to end. It will make the account inactive, and there'll be no other charges as long as you don't enter another method of payment.This is because canceling the account isn't an option for us, once you've subscribed to a free trial of QuickBooks Online for Mobile.

 

This should get you moving today.

 

In that event should you need anything else about this, you can always find me here. Have a great day!

Lmr0816
Level 1

I want to unsubscribe from quick books

I do not have the options Billing and Subscriptions in the gear.  What should I do?

AlexV
QuickBooks Team

I want to unsubscribe from quick books

Let's select first the Account and Settings, Lmr0816.

 

We can locate the Billing and Subscription tab in the Account and Settings page. From there, we can cancel your subscription.

 

Gear.PNG

 

Let's also make sure that you have an access with the subscription details. Only the company admin and the master admin can cancel it. Check this article about user types in QuickBooks Online.

 

There are troubleshooting steps we can perform if you have an access but still unable to see the Billing and Subscription tab. The first one is to open an incognito window and try to cancel it from there. Another way is to clear the cache. These are junk files that can cause browser errors. I'd also suggest cancelling it using another browser if this behavior persists. 

 

Post anytime if you have more concerns. I'm here to help.

testa
Level 1

I want to unsubscribe from quick books

Hi, I caný cancel my suscription, every month I pay $10 but i don´t use the services. When I tried follow your instructions, I didn´t see where cancel the suscriptions.

 

 

MaryJoyD
QuickBooks Team

I want to unsubscribe from quick books

Thank you for providing us a screenshot, @testa

 

I can see that you're trying to cancel your QuickBooks Online Accountant (QBOA). Since QBOA is a free program, there’s no subscription to cancel.

 

To further check where this $10 charge is coming from, I suggest reaching out to our Customer Support. They have the tools to trace this charge. 

 

Here's detailed guidance on how to contact QuickBooks Online Accountant support.

 

You can leave a comment below if you need further assistance or help with your QuickBooks. Take care and have a wonderful week!

former_customer_to_be
Level 2

I want to unsubscribe from quick books

I have spent hours trying to cancel my service this evening. This is the second time I've tried to do this in the past few months and I'm struggling to understand why this hasn't been resolved....

 

The ReactJS application has a very minor bug (attached) - which has not been fixed in two months! It looks like I'm perhaps not the only one who has had issues cancelling their service, and I imagine others have tried (and failed) in the past. 

 

You need to fix your application NOW. I am going to call in the morning to verbally cancel and hopefully get a refund over the past few months. The service did not change, the price went up, and - at least at first blush - it looks like there is a glitch that is not being fixed nearly fast enough (or intentionally ignored) that is prohibiting customers from canceling. 

IntuitLily
Moderator

I want to unsubscribe from quick books

This isn't the kind of service I want you to experience, @former_customer_to_be.

 

As long as you're the admin user and you're using QuickBooks Online (Simple Start, Essentials, Plus or Advanced), you shouldn't have any issues with canceling the subscription. 

 

Since you're getting this problem, it'd be best to contact our Online Support directly. They have tools that'll help fix this.

 

I'll also submit a report about this to the appropriate channel. Please get back to me on how the call goes. I want to ensure this is taken care of.

 

Comment down below if you need anything else. I'm here to keep helping. Have a good one.

sameproblem_allbrowsers
Level 1

I want to unsubscribe from quick books

@former_customer_to_be, 

Im having the exact same interface problem which is prohibiting cancellation. Apparently this is not a new issue which is very disappointing, will phone in my cancellation once lines open tomorrow.

Ive attempted the cancellation on multiple browsers, here are the results with console logs below:

 

The settings page as it appears in Chrome, Edge and Firefox

 

 

 

 

 

 

 

 

 

Accessing the 'Accounts and Settings' container from these browsers works. In the 'Billing & Subscription' view, I can use 'Upgrade your Plan', 'View Billing History' & 'Switch to Annual Billing', but when i attempt to cancel using the 'Cancel Subscription' button, i'm treated to the following:

 

 

Chrome: Visual result + Console logs from onclick action MSEdge (Recommended Browser): Visual result + Console logs from onclick action Firefox: Visual result + Console logs from onclick action

 

 

 

 

(Descending: Chrome, Edge & Firefox) All three briefly attempt to generate another layover container, then fail and return a blank view of the 'Accounts and Settings' container. Attempting to select the 'Billing & Subscription' view will return no activity. This behavior persists until the 'Accounts & Settings' container is closed and reopened.

 

I tried cancelling on iexplorer (a browser some companies restrict their users to), and couldn't even get to the 'Accounts and Settings' container. Instead i got this response:

 

I attempt to click the 'Accounts and Settings' icon... But it's shy, so it dissapears instead...

sameproblem_allbrowsers
Level 1

I want to unsubscribe from quick books

@former_customer_to_be, 

Im having the exact same interface problem which is prohibiting cancellation. Apparently this is not a new issue which is very disappointing, will phone in my cancellation once lines open tomorrow.

Ive attempted the cancellation on multiple browsers, here are the results with console logs below:

 

The settings page as it appears in Chrome, Edge and Firefox

 

 

 

 

 

 

 

 

 

Accessing the 'Accounts and Settings' container from these browsers works. In the 'Billing & Subscription' view, I can use 'Upgrade your Plan', 'View Billing History' & 'Switch to Annual Billing', but when i attempt to cancel using the 'Cancel Subscription' button, i'm treated to the following:

 

 

Chrome: Visual result + Console logs from onclick action MSEdge (Recommended Browser): Visual result + Console logs from onclick action Firefox: Visual result + Console logs from onclick action

 

 

 

 

(Descending: Chrome, Edge & Firefox) All three briefly attempt to generate another layover container, then fail and return a blank view of the 'Accounts and Settings' container. Attempting to select the 'Billing & Subscription' view will return no activity. This behavior persists until the 'Accounts & Settings' container is closed and reopened.

 

Bonus Round!

I tried cancelling on iexplorer (a browser some companies restrict their users to), and couldn't even get to the 'Accounts and Settings' container. Instead i got this hilarious response:

 

I attempt to click the 'Accounts and Settings' icon... But it's shy, so it dissapears instead...

Su5
Level 2

I want to unsubscribe from quick books

Cancel me out of Quickbooks immediately.

Susan Spillo

Su5
Level 2

I want to unsubscribe from quick books

Cancel me out!!!

no more payments.

effective immediately 

susan spillo

Create with Susan LLC

Su5
Level 2

I want to unsubscribe from quick books

Please confirm!

ReymondO
QuickBooks Team

I want to unsubscribe from quick books

Let me help you cancel your subscription in QuickBooks, @Su5.

 

Although, it's hard for us to let you go. We're still thankful for choosing QuickBooks as your business partner. You can follow these steps to cancel your subscription:

 

  1. Go to Settings and select Account and Settings.
  2. Click Billing and subscription.
  3. In the QuickBooks section, select Cancel subscription or Cancel online.
  4. Click Continue to cancel, then select the Continue to cancel button.
  5. Follow the next steps.
  6. Select Submit and cancel subscription.
  7. Click Got it.

 

Once you're done, we'll send the account administrator an email that confirms we canceled your subscription.

 

You can also take note of these following QuickBooks policy after you cancel your subscription:

 

  • If you cancel your QuickBooks Online subscription, your data will be available in read-only access for 1 year from the date of cancellation.
  • If you cancel QuickBooks Online during the trial period or if your trial expires, your data will be available in read-only access for 90 days.

 

We recommend that you export or print your data before canceling your account. However, as long as you're within the read-only access period of your canceled account, you'll still be able to export your data.

 

Please know that our doors are always open to help you with any QuickBooks-related concern.

Peter B7711
Level 1

I want to unsubscribe from quick books

I want to unsubscribe

 

JessT
QuickBooks Team

I want to unsubscribe from quick books

Hi Peter,
 
If you’re on trial, you can wait till QuickBooks expires. Your data will then be removed from the system on the date stated beside the company name after cancellation.
 
If you’ve already paid QuickBooks, you can follow Raymond’s steps to cancel your account. But first, please run through the QuickBooks policies he stated in the lower section of his post before following his steps.
 
You can always reach out to us whenever you need help in the future. We’ll be here to assist you again.
 
Thank you for using our QuickBooks product.

Gloriac
Level 1

I want to unsubscribe from quick books

Quick books online

I want to cancel  the payments that get debited to my credit card

 

GraceC
QuickBooks Team

I want to unsubscribe from quick books

Hello there, @Gloriac.

 

There are two ways to cancel the service, you can either log in to your account and cancel it yourself or contact our Customer Care Team for assistance.

 

To cancel the service yourself, follow the steps below:

  1. Click the Gear Icon.
  2. Go to Account and Settings.
  3. Select the Billing and Subscription tab.
  4. The system will ask you to answer the exit survey question and click Continue.
  5.   You will receive an email confirming your QuickBooks Online subscription is canceled.

Since you wish to get a refund after the cancelation of your QuickBooks, please contact support through the phone number on this article: Contact the QuickBooks Online Customer Support team

 

If you wonder what happens to your data after canceling your account, click here:  What happens to my QuickBooks Online data after I cancel?

 

In case you change your mind in canceling the service, you can contact us right away to resubscribe.

 

Reach out to me if you have any other questions or concerns. Please know I’m always ready to answer them.

joel14
Level 2

I want to unsubscribe from quick books

The problem is that the unsubscribe screen does not work! Most annoying customer experience ever.

Xoloski
Level 1

I want to unsubscribe from quick books

I do not want to continue my annual subscription.

1) Quickbooks is too expensive for what I get out of it.

2) I can use my bank statements to get what Quickbooks offers.

3) I find quickbooks useless for my needs.

jamespaul
QuickBooks Team

I want to unsubscribe from quick books

Hello, Xoloski.

 

As a customer myself, I always look for a software that addresses my needs for the right price. I'd take your post as feedback to better improve our services, offers and pricing for users like you. Without further ado, I'm here to help you cancel your subscription. 

 

You can go to the Account and Settings menu to cancel your annual subscription. Here's how: 

 

  1. Click the Gear icon.
  2. Select Account and Settings.
  3. Go to the Billing and subscription tab. 
  4. In the QuickBooks section box, select Cancel subscription
  5. Follow the on-screen prompts to finish the cancellation process. 

After cancelling, we hold your company data for up to a year. After that time frame, we will completely delete it from our system. 

 

You might also want to export your reports and lists (customers, suppliers, and accounts) for backup purposes. To do that:

 

  1. Click the Gear icon. 
  2. Select Export Data.
  3. Toggle the list or reports you want to export. 
  4. Once done, click the Export to Excel button. 

You'll find this article helpful in case you want to learn more about the export processes: Export reports, lists, and more.

 

The Community space is always open if you have other concerns with QuickBooks Online. 

dm50
Level 1

I want to unsubscribe from quick books

  

Gui1234
Level 1

I want to unsubscribe from quick books

This is the worst service I EVER MET in my life. 

 

I had to cancel my credit card in order to stop my subscription. This is turning into a class-action with other people facing the same issues. You are just robbers ! Months paid for NO REASON, just because your customer service is not able to do his job.

 

I will never recommend your services, and trust me I'll speak about you.