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Hi there, stephanus.
Can you share with us the error message when canceling your account? In the meantime, I'll share some steps with you to check if the error is caused by a possible browser issue.
You can switch to an incognito browsing session or use a different one. Here's how to open an incognito session:
You can also reach out to our Chat Support Team just in case the error persists. They can pull up your account and help with the cancellation. Here's how:
Please take note that our Chat Support Team is open from Monday to Friday, between 8 AM to 6 PM, SAST.
As always, don't hesitate to reach out to us again if you need anything else. We'll make sure everything is sorted out.
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