This is not the impression we want you to experience when connecting your bank account to Online baking, kelly31.

I've checked here our records and we have an ongoing banking issue with Nedbank (under error 155). Rest assured our engineers are working together on the permanent fix. In this case, it would be best to contact our Customer Support Team. They'll pull up your account in a secure environment and add you to the list of affected users. Once there's an update they'll send you an email notification about this case. Here's how to reach out to them: 

1. Click Help in the upper right-hand corner.
2. Select Search and click the Contact Us button.
3. Enter something like renew your subscription and click Let's talk.
4. Choose Start a messaging.

Additionally, I've also included this reference helpful with a compilation of articles you can use in managing your bank feeds: Banking. 

If there’s anything else you need help with reconciling your bank account, you can always get back to me. I’ll be around ready to help and back you up. Take care always. 

Hi support, error still not resolved, received a message yesterday but issues still not resolved.

Hello, BradleyG.

I know that this hasn't been easy for you that you're still getting the error message when connecting your Nedbank to QuickBooks Online.

As I've checked, the investigation has been closed and our engineers have already resolved it. Have you tried accessing your account using an incognito window? If not, you use the following shortcut keys below to open a new incognito window:

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P.

After that, please try to update the Online Banking Connection. If you're still getting the error, I recommend reaching out to our QuickBooks Online support. They'll be able to open a new ticket for further investigation. You can follow the steps provided by my colleague RCV to reach them.

In the meantime, you may consider manually uploading your banking transactions. Check out this article for a complete guide: Manually upload transactions into QuickBooks Online.

Once your bank transactions are inside QuickBooks, you can start reviewing them to ensure they're in the correct accounts. Feel free to read this resource for more details: Categorise and match online bank transactions in QuickBooks Online.

Stay in touch with us if you need further assistance with banking. We're always here to help.

@Giovann_G 
I have just tried with the incognito window and I STILL get the same error 155A:

 

Nedbank Personal & Business Banking

https://www.nedbank.co.za

 

Nedbank Personal & Business Banking blocks QuickBooks Online Edition from connecting with them.

Let them know you'd like to be able to connect QuickBooks Online Edition. Meanwhile, you can add a different connection. (155A)

Hello there. @kelly31.

Appreciate you for performing some steps to resolve the error and providing attachments in your post now.

As mentioned above, the investigation has been resolved by our banking engineers. Since you're still experiencing the same error, we'd like to check this issue and might create another open investigation (if needed). Please give us a short call or message us since our Support Team will need to do it in a private environment for security purposes. You can follow the same steps shared above by logging in to your QBO account and utilizing the Help icon.

Still, you can manually upload the bank transactions using the CSV file to continue bringing them to QuickBooks.

First, download transactions from your bank by logging in to your bank's website. Then, follow the given instructions on how to download transactions and save the file on your desktop or anywhere you can easily find it. 

Once done, upload them to your book by following these steps:

1. Sign to your QBO account and select Transactions on the left panel.
2. Click the Link account drop-down arrow.
3. Select Upload from file. Then, click the file you've saved on your computer.
   
    

You can use these articles as additional reference in fixing bank upload errors, categorizing transactions after importing them, and the reconciliation workflow in QBO:

• Learn what to do if you have issues when you manually upload transactions.
• Keep bank transactions organized.
• Reconcile an account in QuickBooks Online.

Let me know if you have other questions. We're all right here to assist you anytime. Stay safe, kelly31.

@SarahannC  how do I "give you a shorts call"?

I'd be delighted to get you moving in the right direction to get the support that you need, @kelly31.

While the call and get a callback support types are unavailable in your region, you can send us a message by selecting the Start a chart option. From there, you can contact us through messaging so that our QuickBooks Support Team can discuss the concerns with you.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
   
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Start a chat.

For more details about our support availability, refer to this article: QuickBooks Online Support.

Thanks for coming to the Community, kelly31. I look forward to being able to help you again in the future.

@LieraMarie_A ...thanks, but I have been chatting online about this issue for over a month now. It is of no help at all

@LieraMarie_A 
Any update on this? It is STILL not working and there has been complete silence from QuickBooks.
I despair. What shocking customer service

Hi there, @kelly31. I'm pleased to share some info and steps to help you get the latest transactions.

This issue with Nedbank has already been fixed and resolved. Please log in to QuickBooks Online and update the Online Banking Connection. 

Here's how:

1. Go to Banking.
2. Select Update.
3. If asked, enter your Multi-Factor Authentication (MFA). Then, select Continue update.

If unresponsive, I'd suggest disconnecting your bank and reconnecting it. If you’re still encountering issues, please feel free to reach out to our Customer Care Support team using the steps I've shared above. This way, they can take note of your case and raise a ticket for further investigation, if needed.

In the meantime, you can download an updated list of your transactions from your bank's website and upload them to QuickBooks.

The Community is always here to assist if you need further assistance managing you bank transactions. Take care, @kelly31.

@LieraMarie_A 
This issue has NOT been fixed and resolved!

It has been escalated to the Tier 2 team

Do the people at QuickBooks not communicate with one another?

Hi support, please can we have a solution as soon as possible, this issue is not resolved, we cannot add the Nedbank connection back. Still receiving the same error 155A

Same error on the mobile app. Issue is not resolved. Received this before even adding the banking details.