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We didn't remove the feature of working QuickBooks Online (QBO) in multiple windows, @ruth10.
I'm here to provide the steps to help resolve your concern depending on the platform you're using. This way, your business will get back on track.
If you're using the browser tabs, its cache may be full of frequently accessed page resources. This may cause unusual behavior in the program, such as being unable to work in more than one window.
We can start by logging into your QBO account using an incognito window since it doesn't store data in the cache. Thus, it's a great way to isolate browser-related issues. Here are the keyboard shortcuts:
Once signed in, open multiple windows in QBO again (see the screenshot below). If this works, let's clear your regular browser's cache, so it'll function efficiently. Otherwise, you can use another supported browser to help fix this.
If you're using the QBO desktop app, here are the possible factors why you're unable to work in more than one window.
Let's first update the application to make sure we have the latest features. For Windows, refer to the steps below:
For Mac, follow the steps below:
Second, let's reset the app data to clear its cache. It helps restore the application to its default settings, so you'll able to work in multiple windows. I'll guide you how.
To learn more about using multiple windows, see the last section through this article: QBO App for Windows and Mac.
Lastly, I recommend visiting this resource hub to effectively manage your income, expenses, inventory, banking, VAT, and QBO account.
I'm here anytime you have other concerns. Enjoy the rest of your day, @ruth10.
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