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Level 1

Standard Bank transactions not feeding

I disconnected then reconnect my bank account from Quickbooks Onnline. It now update with no errors, however I don't get any transactions feeding through and I know there are plenty of them. During connection I asked for the last 30 days transactions and none have pulled through. When I select Update, it updates then confirms that is has finished the updated - but not transactions come into Quickbooks. Band account is Standard Bank.

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QuickBooks Team

Standard Bank transactions not feeding

Hello Wendy,

I saw you posted the same concern days ago. Persistent issues can be challenging. I would feel the same way if I had to try some steps without results.

It's possible that your financial institution ran an update in their system. You can call them to see if there are updates or scheduled maintenance releases. These can prevent the transactions from being downloaded to QuickBooks Online.

In the meantime, you can still use the WebConnect feature as what my colleague recommended. This will help you manually download the transactions.

Here's how:

  1. Download the transactions from your financial's institutions website.
  2. Open QuickBooks Online, then go to Banking.
  3. On the Banking page, click the Update drop-down arrow, then choose File upload.
  4. Select the file, click Browse, then click Next.
  5. Choose the bank account, then click Next.
  6. Click Let's go!.

You may as well contact QuickBooks Online Customer Care to have this further checked. They have more tools that can investigate your issue further.

Don't hesitate to come back to this thread if you have other queries.