Hi info,
We put much value into your account and data security, and
we'd like to keep it that way with your synced accounts, too.
The email alert that you've received doesn't necessarily mean
that your bank is hacked. Most banks send alerts like this to ensure that only
you are accessing your account even if you're using another device, or logging
in through a different domain, like intuit.com.
Also, this is how to update your username and password:
- Choose Banking.
- Select on the account.
- First, do a manual update.
For these steps, please see: Automatic and Manual online banking updates. This
should prompt error 103 with a Reconnect my account link. Select Reconnect
my account and reenter your new credentials.
- If an error is not prompted or you
do not see the link to reconnect my account, select the Pencil
icon on the right of the bank name to edit.
- Select the Edit sign-in
info.
- Enter in your
updated bank website User ID and Password.
- Select the Save and connect.
- QuickBooks Online will connect
with your bank to verify the info you've entered.
- Once you see the message that your
credentials have been updated, select I'm done, Let's go!
Fill me in if you
have further concerns.
