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Level 1

How do I reset a users password?

and mobile Number as the user has resigned.
3 Comments 3
QuickBooks Team

How do I reset a users password?

Your concern ends here, @warren-motorcycl.


Instead of resetting the user's password and changing its mobile number, you can delete their access since they already resigned. This way, they can no longer access the company file. Here's how:


  1. Sign in to your QBO account as the master admin.
  2. Click the Gear icon, then select Manage users.
  3. Find the user who resigned. Then, click the arrow down icon and choose Delete.
  4. Click Delete again to confirm.


I'm adding this article for more guidance: Delete a user.


Just in case you want to know what your user's entering or doing, you can run the Audit log report. It allows you to verify who's users made changes to your books and what they did.


I'm still open to your replies if you need further assistance managing users. Have a great day ahead!

Level 1

How do I reset a users password?



Unfortunately even though the employee is gone, I still need to use that central email address, thus I need to reset the password and mobile number. 

QuickBooks Team

How do I reset a users password?

Hello there, @warren-motorcycl.


It's sad to hear your employee is gone. I hope everything is well, and I'm here to provide you some information about resetting a user's password. I'll make sure you'll be able to access the account using the employee's email.


You can use the user's email by resetting the password. Make sure you'll be able to log in to your QuickBooks Online account.


Here's how:

  1. Go to QuickBooks Online sign-in page.
  2. Click on I forgot my user ID or Password.
  3. Follow the instructions on the screen.


You will receive a password reset link in your email. Click on the link and follow the instructions to reset the password.


I'm also adding this article as your reference to reset the password: Reset your password or recover your user ID for QuickBooks Online.


You can also check this article to see different user types and their levels of access in QuickBooks Online: User types and user permissions in QuickBooks Online.


Please know that you're always welcome to post for any other concerns about resetting a password. Have a great day.