How do I reset a users password?

Your concern ends here, @warren-motorcycl.

Instead of resetting the user's password and changing its mobile number, you can delete their access since they already resigned. This way, they can no longer access the company file. Here's how:

1. Sign in to your QBO account as the master admin.
2. Click the Gear icon, then select Manage users.
3. Find the user who resigned. Then, click the arrow down icon and choose Delete.
4. Click Delete again to confirm.

I'm adding this article for more guidance: Delete a user.

Just in case you want to know what your user's entering or doing, you can run the Audit log report. It allows you to verify who's users made changes to your books and what they did.

I'm still open to your replies if you need further assistance managing users. Have a great day ahead!

Hi

Unfortunately even though the employee is gone, I still need to use that central email address, thus I need to reset the password and mobile number. 

Hello there, @warren-motorcycl.

It's sad to hear your employee is gone. I hope everything is well, and I'm here to provide you some information about resetting a user's password. I'll make sure you'll be able to access the account using the employee's email.

You can use the user's email by resetting the password. Make sure you'll be able to log in to your QuickBooks Online account.

Here's how:

1. Go to QuickBooks Online sign-in page.
2. Click on I forgot my user ID or Password.
3. Follow the instructions on the screen.

You will receive a password reset link in your email. Click on the link and follow the instructions to reset the password.

I'm also adding this article as your reference to reset the password: Reset your password or recover your user ID for QuickBooks Online.

You can also check this article to see different user types and their levels of access in QuickBooks Online: User types and user permissions in QuickBooks Online.

Please know that you're always welcome to post for any other concerns about resetting a password. Have a great day.

This option does not exist.  You have to delete the users account and re-add it so that they can set it up again.

Deleting the account doesn't work either, because it tries to make them sign in under their old password.  There is literally no option for a user to do a password reset OR for an admin to reset it for them.  How is this possible.  It's rediculous.

The links to your article don't work.

Appreciate you for joining this thread and sharing your experience, tvoss98.

Allow me to help you through this time and ensure you reset/update the information from this user.

You're correct. Deleting an account won't work since the email already has an existing credential to access the QuickBooks Online account. That is why it'll prompt you to log in using the old password. 

No worries, we can start a live chat with our customer support team to help you reset the password and update the mobile number. They have a tool to get this done in no time. Available hours (8 AM-6 PM (SAST) Mon-Fri).

1. In your QuickBooks Online company, select (?) Help.
2. In the Search tab, select Contact Us.
3. Type a question and Continue. 
4. Then, start with a QuickBooks support expert online.

Then, here are the working links shared by my colleague above.

• Recover your user ID or password.
• User roles and access rights in QuickBooks Online.

Additionally, you can browse this article for more tips about managing your QuickBooks account: User management.

Please let me know if you have questions about managing users and recovering details from user roles. Take care and stay safe.

We contacted chat and they were unable to reset the users password.  They advised to make the user an Administrator and then they would be able to reset the password.  This goes against our company security policies and is not a viable solution.  We ended up having to create the user a new account using a different email address (also not a great solution).  I don't understand why someone in support couldn't just assign them a temporary password, or allow them to reset.