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La13
Level 1

Migration taking way to long and no feedback from Data service team on differences.

Today is the 17th of Dec 19. Have bought my QuickBooks online subscription on the 29th of November and the migration process has not been completed yet. There are differences on my Trail Balance between my Desktop version and the online company. The Data service team are not responding to my queries via email of the live chat. They keep promising that one of the agents will phone me back but that does not happen.

I am thinking of cancelling my subscriptions as this was not my expected timeline, as the promise was 3 days.

Regards

Lalieu

3 Comments 3
JasroV
QuickBooks Team

Migration taking way to long and no feedback from Data service team on differences.

This is not what we want you to feel, @La13.

 

When migrating from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO). Reports may be different and don't match as there are limitations on how your books convert from QBDT to QBO.

 

To learn more about the migration process from QDBT to QBO, you can refer to these great articles:

Also, I encourage you on contacting our support team. From there, they can help you further on migrating your QBDT to QBO. Here's how.

 

In your QBO:

  1. Click the (?) Help icon.
  2. Click Contact Us.
  3. Enter Migration in the search field and click Let's talk.
  4. And choose Get a callback.

I've also added this article that can help guide you in getting started in QBO: Video tutorials for QuickBooks Online.

 

You can always contact us anytime if need help with your QBO. I'm always here to help.

La13
Level 1

Migration taking way to long and no feedback from Data service team on differences.

Dear JasroV

Thank you for you reply.

I have already read the article that you send to me and I have also tried the alternative contact routes that you mentioned.

It was out of frustration due to the lack of feedback that I used this option to contact.

Hopefully the support team will get back to me now.

Regards

Lalieu

JasroV
QuickBooks Team

Migration taking way to long and no feedback from Data service team on differences.

Thanks for getting back to us, @La13.

 

I'll send this feedback to our support team. Rest assured, they'll contact you as soon as possible and further assist you with the migration process.

 

I'm always here if you have other questions regarding with your QBO.