I'm receiving a number of 'bounced' emails when sending out emails to clients. The clients addresses are correct. Can anyone give me any pointers on what the problem is?

Hi there, @info-lizatlancas. 

I know you've spent a lot of time on this already. I'm here to provide the reason why you're getting bounced emails when sending emails in QuickBooks Online (QBO).

Currently, the investigation related to bounced emails is still in progress. I'd recommend reaching out to our QuickBooks Support Team so that you'll be added to the list of affected users. Rest assured that you'll receive updates about the status of the issue.

In keeping with this, I'd recommend contacting our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix.  You'll first have to check out our support hours to ensure we can assist you on time. Here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose the Chat with us option to connect. 

Additionally, I've added an article that'll guide you in personalising your sales forms in QuickBooks Online. This helps you add the info that matters most to your business: Customise Invoices, Quotes, and Sales Receipts.

Please keep me updated on how it goes in the comments below. If there's anything else you need or concerns about managing your emails and other income transactions in QBO. I'm always here to help.

An update has now been issued by Quickbooks on this - and the update is ... there is no change. They are still working on a resolution. In other words they don't know what to do?

Having said that things have subtly changed - they now don't tell you when an invoice has bounced. I'm no longer getting bounced email errors and yet my customers are reporting non-receipt.

So Quickbooks way of dealing with this appears to be simply trying to make sure its customers don't know what's really going on?

Thank you for posting here in the Community, @Andrew124.

I've checked that you've posted the same question twice and my colleague has already added an answer. If you haven't been notified of the new response, check this link. 

If you need further assistance, don't hesitate to leave a comment below. I'm always here to help.

This issue is still ongoing! I am not happy about this. It has really been over a year since this started. It is very time consuimg and we are missing out on revenue from customers. When can we expect this to be resolved? I am running out of patience.

Hello there, @mgaudin.

I appreciate your continued patience in this matter. I also understand the importance of delivering the invoice to your clients timely. I’m here to share some update about this issue.

The original INV-70915 was already closed last year. Since you’re still experiencing the same issue, I'd recommend contacting our Customer Support Team. This way, they can open a ticket for you to have this further investigated.

Here’s how:

1. Go to the Help icon.
2. Choose the Search tab and then Contact Us.
3. Enter a brief description of your concern.
4. Hit Continue.

Please know that if you’re using Simple Start, Essentials, Plus, and QBO Accountant, our support hours starts by 8AM - 6PM SAST on Monday – Friday. For more ways on how you can reach out to us, refer to this article: QuickBooks Online Support.

I'd also recommend visiting this article for more troubleshooting steps you can perform for the issue you're having: Delivery Errors when trying to email a sales form.

In addition to this, you'll want to personalise the appearance by adding specific info to your sales forms in QBO. Check out this article for more information: Customise invoices, quotes, and sales receipts in QuickBooks Online.

If there's anything else you need or you have other concerns about managing invoices in QBO, I'm always ready to help. Take care, and I wish you continued success.

I have submitted several tickets for this issue with no resolution. It is obvious we are not the only ones experiencing this problem. I get emails with "updates" that QB is still working on this. You would think a huge company would be able to resolve this issue. I hope this doesn't happen with Turbo tax and cause tax issues for your users.

There has been a significant increase in "undeliverable" invoices. These are customers we have been invoicing for years with no issue and their email address is still valid, we verified by sending them a direct email from our email address. QuickBooks is well aware of this problem and STILL has not resolved this. I don't think your users should have to continually submit a ticket for help. This issue needs to be FIXED! Your users are not able to collect money timely.