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Experienced Member

Security Breach. Every time I "Update" banking transactions my bank account is hacked and I need to change my banking Username & password. How is this possible.

Security Breach. Every time I "Update" banking transactions my bank account is hacked and I need to change my banking Username & password. How is this possible.

2 Comments
Super Explorer **

Hi info, We put much value into your account and data sec...

Hi info,

We put much value into your account and data security, and we'd like to keep it that way with your synced accounts, too.

The email alert that you've received doesn't necessarily mean that your bank is hacked. Most banks send alerts like this to ensure that only you are accessing your account even if you're using another device, or logging in through a different domain, like intuit.com.

Also, this is how to update your username and password:

  1. Choose Banking.
  2. Select on the account.
  3. First, do a manual update.  For these steps, please see: Automatic and Manual online banking updates. This should prompt error 103 with a Reconnect my account link. Select Reconnect my account and reenter your new credentials.
  4. If an error is not prompted or you do not see the link to reconnect my account, select the Pencil icon on the right of the bank name to edit.
  5. Select the Edit sign-in info.
  6. Enter in your updated bank website User ID and Password.
  7. Select the Save and connect.
  8. QuickBooks Online will connect with your bank to verify the info you've entered. 
  9. Once you see the message that your credentials have been updated, select I'm done, Let's go!

Fill me in if you have further concerns.

Experienced Member

Do not change your ID or PASSWORD.  Get your banking OFF...

Do not change your ID or PASSWORD.  Get your banking OFF THE NET and out of the CLOUD!  Please, do some research about online security, hacks, and breaches.  They are strong and forceful.  INTUIT is a good company with good products; however, they want to keep your payments coming in so they will always give a one-sided, biased, although thoughtful response.  Make your own choice but from what you wrote, that EVERY TIME you post a bank transaction, you get hacked.  Do yourself a favor and get a different way to handle this part of your life.  Best wishes.