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Level 1

I'm locked out of my account for 8 straight days

I'm locked out of my account for 8 straight days.

No replies from QBO support.


My account was transferred from my previous accountant along with billing, I paid,

as soon as the card went through, I am locked out.

Online chat just says there are problem with billing department but will be sorted out within a day, 7 days ago.


Utter disgusting support team.


5 Comments 5
QuickBooks Team

I'm locked out of my account for 8 straight days

I've got steps and info to ensure you can log in to your account, @koreamarket. I'll be here to help you figure out what you can do when you're locked out.


Once locked out, you’ll receive the following message: You have tried to sign in more than 5 times. No worries, you can still continue to sign-in by entering the CAPTCHA code below the message. This is a unique identifier used to prevent automated bots from accessing your account.


You’ll need to type the compressed or distorted characters and/or numbers. Then, on the sign in page, enter the proper user ID and password.

Otherwise, if you're having trouble remembering your user ID or password, you can reset your password or recover your user ID by following these steps:


  1. Go to the QuickBooks Online sign-in page and click I forgot my user ID or Password.
  2. Enter your phone number, email address or user ID to verify your account.
  3. Click Continue.




If you used your email address or user ID to verify your account, you'll get an email with a password reset link.


If the same thing happens, you can contact our QuickBooks Online support. I can see that you've already reached out to them. However, it would be best to have them guide you. Let's just make sure to check out our support hours so we can address your concerns on time.


  1. Go to the Help icon and click the Contact Us button.
  2. Enter your concern in the field, then hit Let's talk.
  3. Select either Start a chat or Get a call.
  4. Fill up all the information needed.
  5. Click Submit or Confirm my call.




Please visit this article to get help if you can't sign in to your QuickBooks Online account. It includes steps on how to fix sign in issues. You can also click here to fix common sign in errors.

As always, you can keep in touch with me if you have more questions about accessing your QuickBooks account. Click the Reply button if there's anything else you need help with. Take care and have a productive day.


Level 1

I'm locked out of my account for 8 straight days

Thank you so much for the reply. I really wasn't expecting any reply, hence I didn't really bother to explain the whole situation.


No there is absolutely nothing wrong on my side. I know my username and password correctly.

I can log in to my account manager and I can even 'log in' to my Quickbooks Online.

It just when I 'log in' it says 'something went wrong, please contact support if issue persists'.

I contacted support, no reply other than the team is working on it for 8 days ago.


One support person however did comfirm that there was an internal software issues related to billing when the trasnfer of billing happened.


So please do not tell me to clear cache or get the password right, etc.

You guys really need to fix your system. I've been locked out for 8 straight days now and I even submited tax late and incurred penalties because of you guys.

Level 1

I'm locked out of my account for 8 straight days

Again, support dissappeared

Level 1

I'm locked out of my account for 8 straight days

we are having the same problem. we dont know what to do


QuickBooks Team

I'm locked out of my account for 8 straight days

I know how it feels to be locked out of your account, @Imani1. I'll ensure your login issues in QuickBooks Online will be properly and securely handled so you can get back to business.


You'll need to connect with our phone and messaging support if you have tried the troubleshooting process shared by JamaicaA to help you log in to your account and still get the same issue. They are equipped with the necessary tools to check your account and will assist you throughout the resolution process.


Here's how:


  1. From your company file, click the Help menu.
  2. Select Contact Us.
  3. Enter your concern, then select Let's Talk.
  4. Choose a way to connect with us:


  • Start a chat with a support expert.
  • Get a callback from the next available expert.


For further information on the schedule, see this article: Contact QuickBooks Online Support.


I've also added these articles for additional details:



Count me in if you need further assistance with managing your QuickBooks account. I'll be sure to help you. Take care always, @Imani1.