Legacy Quickbooks Desktop - No support in South africa?

Thanks for letting us know about this, @Marina13. Let's work this out so you can use the license and product you received and have QuickBooks Desktop (QBDT) installed on your workstation.

Before anything else, I appreciate you for letting us know about your current situation. I fully understand the urgency of this matter, and with that, I'm more than willing to help you get through this. Also, to confirm, did you receive the license and product numbers from your client?

If so, you'll want to contact them again and verify the activation keys. This way, you can use it on the product you have. To ensure you have the correct activation key, they can check it on the box of the product if they bought it from a retail store. But if they purchased the product on our official intuit website, your client may want to check their inbox and look for the email they received from Intuit. 

Another way to check the license and product number are by going to Customer Account Management Portal (CAMPs) for QuickBooks Desktop. Here's how:

1. Go to camps.intuit.com
2. Sign in with your Intuit Account info. This could be different from what you use to sign in to your company file.
3. If you see multiple products to choose from, select QuickBooks Desktop to go to CAMPs.

For more information, please see this article: Change, manage or update your Intuit account with CAMPs.

In addition, I've got you this article based on the US region to help you in case you encounter issues when reinstalling QBDT: Fix errors when activating QuickBooks, or adding license and product numbers.

You can also check this this US-based article to give you a glimpse of QBDT: Get started with QuickBooks Desktop.

I'll be here in the Community space if you need further assistance setting up QuickBooks or if you have any additional QuickBooks-related concerns. Take care, and have a good one!

Thanks for the reply, I was just trying to reload quickbooks 2020 onto a new laptop, as the old one was getting a bit slow. It looks like another comment is the possible solution. I might have downloaded the US not UK version.

Thanks...

Good day, How do I get the product key for my Desktop 2020 Pro, I have it installed on my old laptop, laptop is getting slower and need to migrate it to a new laptop. currently I do not have the access to my old mailbox and therefore can't access the installation code/link. 

How do I then get this resolved.

Hello, simelenim.

Thank you for joining this thread. I'm here to assist you in obtaining your product key/code so that you can install QuickBooks Desktop (QBDT) on your new laptop.

Since you're unable to access your old email to retrieve the purchase confirmation for your product key/code, you can sign into the Customer Account Management Portal (CAMPs) using your Intuit account. This portal should provide you with the necessary information you need.

Here's how to do it:

1. Go to camps.intuit.com
2. Sign in with your Intuit account info. This could be different from what you use to sign in to your company file.
3. If you see multiple products to choose from, select QuickBooks Desktop to go to CAMPs.

Furthermore, it is important to note that we are no longer able to offer support for the retired version of QuickBooks Desktop (QBDT) 2020. Additionally, we have discontinued the availability of QBDT products in South Africa.

In case you want to migrate from QBDT to QuickBooks Online (QBO), visit this article for future reference: Prepare your QuickBooks Desktop file for migration to QuickBooks Online.

Please leave a comment below if you have additional questions about this or anything else. I'll be more than willing to assist. Take care.

@simelenim 

You were using QB Desktop 2020 UK version, correct?

If you don't have any access to CAMPS to find your license code, you can use the trial version of QB Desktop 2020 for good if required.

Hi,

I am also battling with support in South Africa. I have Desktop Premier ,and I get sent to a call center in the East . and they can not help. where is the local support the sales number does not exist anymore?

I can not login I get an Unrecoverable Error?

@Derek Girven 

Which QB Desktop year version do you have?

Can you open the sample file?

2019

Where do I find the sample file ?

Run your QB program and you will find "No Company Open" window. Navigate to the bottom center of window and you will find "Open a sample file".

It told me it had to rebuild the sample file and then I got the same error as it was doing that ?

Something wrong with your QB Desktop 2019. Which Windows OS do you run? Try to reinstall your program. If the same error persists, consider to install the trial version of QB Desktop 2020 or 2021 to isolate the problem.

I have the same issue. Trying to get hold of sales is a useless task. I want to enquire about Quickbooks Desktop software and where to buy it. I am not interested in QB online and would prefer to stick to the desktop software. I have tried numerous times to call and gave up after 20 min waiting for an agent.

@CarinW1 

Do you need to purchase QB Desktop 2024 US version or else?

I understand the importance of purchasing the desktop version of QuickBooks, CarinW1, especially in effortlessly managing your books.

Allow me to share some insights about this matter.

At this time, we have discontinued the availability of all QuickBooks Desktop (QBDT) products in South Africa. Thus, there's no available software you can purchase from us.

Since we have stopped our QBDT offering, phone lines are no longer open. It is the cause of why you haven't received any assistance from our representative. 

As a workaround, you may consider migrating to QuickBooks Online (QBO). Rest assured that your account balance is intact despite having some feature gaps between the two programs. To determine if QBO is the right product for you, you can take advantage of our free 30-day trial. Beforehand, always secure a backup copy of your file to avoid data loss.

If you're ready to move your books, I suggest checking out this guide for reference: Prepare your QuickBooks Desktop file for migration to QuickBooks Online.

Please feel free to keep me posted anytime if you require further assistance with migrating your books. My goal is to ensure that you achieve your desired outcomes with bookkeeping. Take care and stay safe!

I wanted the UK version but from the reply below it is not available in SA anymore. I will have to get the US version and use multi-currency feature

Thank you for your prompt reply. I have registered for the free trial but there is limitations of features such as templates etc and it is costly if you have more than one company and a few users. At least I can make an informed decision now based on your information. Thanks again much appreciated 

@CarinW1 

You should contact @Fiat Lux - ASIA and they can help you to provide QB Desktop UK or US version if required.