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Tanswork
Level 1

Migrate to Online

Product Information Window (Ctrl+1) is showing that the license is active, but we don't get the pop up with Ctrl+B+Q, we also tried from in the desktop, clicking "Company" and selected "Export Company File to Quickbooks Online", we then get a pop up: Intuit - For security, Intuit does not support this browser or browser version. We have both Google Chrome and Microsoft Edge latest updates installed. Setting on Edge to allow Internet Explorer. What will the next step be?

8 Comments 8
SIAB
Level 4

Migrate to Online

Do you have QB Desktop US Enterprise? Which year version?

Is your company located in South Africa?

SarahannC
Moderator

Migrate to Online

I'm joining this thread to provide additional information, Tanswork.

 

While waiting for your response regarding the follow-up questions raised by SIAB, please be aware that we have encountered this issue with company files that have payroll enabled. Can you please confirm if you use payroll in QuickBooks? This will help me provide accurate solution to your concern.

 

You can transfer data from QuickBooks Desktop's old version to QuickBooks Online using an online tool. Go to this website and select the link for your QuickBooks version. Then, follow the steps provided in this article based on the QuickBooks version you have. This process applies to the US region.

 

Since you're using the international version of QuickBooks, please note that QBDT isn't offered in South Africa. Therefore, there's no option to automatically migrate from Desktop to Online. I recommend exploring third-party applications that can assist in converting your files between the two programs.

 

After that, you can refer to this article for steps on how to import data to QBO: Common questions about importing data to QuickBooks Online.

 

I'm adding this article to further guide you in managing the growth of your business using QBO: QuickBooks Help Articles. It includes topics about account management, bank transactions, vendors and inventory.

 

Please let me know if you have more concerns about moving data to QBO. I'll be around to help and provide further guidelines on effectively managing your business using QBO.

Tanswork
Level 1

Migrate to Online

Hi SarahannC, Thank you for the reply.

No, we don't use payroll.

Tried using the tool, but seems there is a compatibility conflict because we are running on the UK version

Tanswork
Level 1

Migrate to Online

Yes, we are in South Africa, Quickbooks Premier 2020 UK with an active license, no subscription.

4Gal
Level 11

Migrate to Online

@Tanswork 

Do you have multi currency transactions?

Tanswork
Level 1

Migrate to Online

No, only working in ZAR

Nicole_N
QuickBooks Team

Migrate to Online

I appreciate all the additional information you've added, @Tanswork. I want to ensure you can migrate your data to QuickBooks Online (QBO).

 

Please be aware that all QuickBooks Desktop (QBDT) UK versions, including 2020, are already discontinued. All of its trial versions are unavailable as well. Switching to the online version is a great alternative. You can find the option that suits you best by checking out our Plans & Pricing website.

 

On the other hand, transferring QBDT data to different regions like South Africa isn't supported within the program. To transfer your data to QBO, I suggest looking for a third-party migration service provider.

 

Additionally, you may visit this article as your guide to learn some of the main features of QuickBooks Online: Get started with QuickBooks Online.


If you have more questions about migrating your data to QBO, click the reply button below, @Tanswork. I'll be more than happy to provide the help you need.

4Gal
Level 11

Migrate to Online

@Tanswork 

You can contact @Fiat Lux - ASIA and they can help converting your data.