My A/P for the supplier agrees with the total of the unpaid bills and also agrees with the statement of account from their accounts department. However, the amount showing as "open" on their supplier page is much higher and I cannot find why this has happened or how to fix it. It doesn't seem to be affecting the A/P ageing
Hi there, kelly!
Let me share some important information with you.
In QuickBooks Online (QBO), the open balance section on your supplier screen composes of the total amount of bills/payments as well as the overdue that was created on that specific supplier.
The overdue balance, on the other hand, are bills that was reached the set due date.
Based from your screenshot, it stated there that there were four (4) open and three (3) over due bills. Let's go ahead and check the supplier balance report and see if they are the same.
Also, let's make sure that the bills that need to be paid are marked as paid. This will then organize the report on your QBO account accordingly.
Please refer on this link for more information: https://community.intuit.com/articles/1503073-customize-vendor-reports
Keep me posted if you have any questions or clarifications. I'm ready to help!
Hello, @Beremp. Thanks for joining this thread.
The issues impacting supplier's open balance amount on supplier page have been resolved. With this, kindly run the supplier balance reports to view the correct open balance.
However, if the issue persists, I recommend contacting our Customer Support team as they have the necessary tools to pull up your account and get to know the root cause of this issue.
Here's how to contact the Customer Support Team:
If you have any follow up questions, please let me know. I'm here for you. Have a great day.