Bank register showing business address NOT business name

Hello there, @PASEN.

I want to ensure this is taken care of. First, may I know more about your concern? Any information could help us determine the cause of the problem.

Also, it would be best if you can send me a screenshot as well.

I hope you can respond to me on this thread so we can work on your concern together. Please know I'm ready to assist further. Have a good one.

Our business name is Parent Alliance for Students with Exceptional Needs. Our hort name is PASEN.org. When a customer purchases a product from us with a credit card, they receive a statement at the end of the month of all their transactions. On the list of transactions, the tansaction associated with our business only shows an address (our business address) and no name of the company. Often, someone will look at their bank statement and wonder that the charge is for (some random address in Arizona). They dispute the charge, and we have to later find out why it was disputed. One time, the customer reversed the dispute. The other two times, the person kept the money and we lost them as a client. 

As you can see in the screenshot, there are three transactions. Two are from us, and one is from Amazon. I know it is from Amazon because I can see the business name Amazon. I only know the other is ours because I know what our business address is. We need this taken care of as quickly as possible. Thank you

Hi there, @PASEN. Thanks for reaching out. Let me route you to the right support to address your concern.

Are you using a third-party payment provider? I recommend reaching out to them. They can assist you with updating your business and account info. This way, your clients will cease to wonder if the charge is for some random address in Arizona.

I'm also adding this article which may come in handy when reviewing downloaded bank and credit card transactions: Manage Banking Feeds.

Feel free to add a comment below if you have further questions. I'd be happy to help. Stay safe!

Hi,

No. That transaction did not use a third party plug in. That particular invoice was paid directly through quickbooks using a prepaid debit card. 

After your question, I decided to ensure that both of our gateways were correct. I have attached one of them here.

and the one for PayPal

Allow me to joint the thread and offer my help, PASEN.

I also appreciate the additional details and screenshot of the bank statements.  I just want to ask if you're using a USA version of QBO and QuickBooks Payments or Merchant Services? 

I asking these questions because the addresses in your screenshots and in your website is based in the USA. However, your question or inquiries are posted in the thread for South Africa. 

If you are on a  QBO USA and QuickBooks Payments subscription, you can log in to your merchant service account and update the business information from there. Here's how:

1. Log in to your QuickBooks Payments account.
2. Click the drop-down list beside the Account menu, then select Account Profile.
3. Go to the Account Holder/Business Information section, then select Edit.
4. Change your business information as desired, then select Submit.

Additional details about this are discussed here: Update Business and Account info for QuickBooks Payments.

I'd also like to share this link to the Community site for QBO USA customers: https://quickbooks.intuit.com/learn-support/en-us. 

The Community is always here if you need anything else. 

I went there, and all the credentials is exactly as I want them. Our name is our name. Our address is not listed anywhere on here, so our addres showing up on clients' bank statements is not due to an incorrect name. This is a screenshot of what is the information associated with our account.

Thanks for getting back here, PASEN.

In this case, I would recommend reaching out to our QuickBooks Payments support team. They can take a closer look at your account and check why it's the address that's showing when the payments are processed.

Here's how to reach out to them: 

1. Go to the Help menu in the upper-right hand corner to open the QB Assistant window.
2. Type in "talk to a human", then press Enter.
3. Click Contact Support Team, then type in "business information" and press Enter once again.
4. Select No, I still need help, then choose Contact Support Team.
5. Look for the Chat option and click on it.

Feel free to check out these articles as well for additional guidance when receiving online customer payments:

• QuickBooks Payments FAQ 
• Recording QuickBooks Payments Bank Deposits FAQs 

Let me know if you're able to speak with our support agents and sort this out. You can also visit us again and post more questions if you need anything else.