I’ve got you covered, Steven_ZA.
We can create a check or expense and then link it to the refund payment. This will reduce your bank's balance and offsets the customer's open credit, over payment or prepayment. I’ll help make sure the process is a breeze for you.
To record the refund:
- In your company, tap the New menu in the upper right and choose Expense or Cheque.
- This action will take you to the transaction’s page.
- Press the Payee drop-down and select the customer’s name.
- From the Payment account drop-down, pick the bank account to where you deposited the over payment.
- In the Category details section, go to the first line and enter Accounts Receivable in the Category column.
- Enter how much you want to refund in the Amount field.
- Fill in the remaining fields with the correct information.
- Click Save and close.
Next, link the refund to your customer’s payment. For detailed instructions, perform Step 2 in this article: Record a customer refund in QuickBooks Online.
In regard to the other question, your reconciliation information will still be in order as long as you’ll not delete or edit any transactions. If there are any changes to the entries, I recommend consulting with an accountant to avoid throwing off your records.
For additional resources, let me share some links that will guide you on how to manage a customer credit or overpayment. From there, you’ll learn how to track excess payments, void or refund a transaction.
Drop a comment below if you have additional questions about processing refunds or other customer related-concerns. I’m always ready to assist further. Have a great day ahead.
