Standard Bank not updating again

Hello, jakmaartens.

I have some information about this issue.

There are various reasons why you’re getting a bank error 101. Here are the following:

• There is no valid account in online banking website which satisfies at least one of the criteria: non-zero balance amount transactions within the last 12 months
• When there is a prompt on your bank’s website that needs your confirmation (ex. terms and conditions).
• When there is some error in the script requiring a fix.

We currently have an ongoing investigation about the 101 error, and our engineers are working on fixing this issue as soon as possible. 

I recommend contacting our Customer Care Team. They can add your company information to the notification list, so you'll be updated once the issue is resolved.

Here are the steps:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to the Help > Assistant.
2. Type Talk to a human and proceed with I still need a human.
3. Click the Contact us link.
4. Select either Messaging or Callback.

In the meantime, you can manually import your bank transactions by following the instructions in this article: Manually upload transactions into QuickBooks Online.

Once the issue is resolved and new transactions are downloaded in the Banking, you may see some duplicates. What you can do is exclude them by following these steps:

1. Go to Transactions > Banking.
2. In the For review tab, put a check mark on the duplicate transactions.
3. Click the Exclude button.

Here's a sample screenshot for a visual reference:

After excluding these transactions, you can delete them in the Excluded section.

Lastly, make sure to match and categorize your downloaded transactions. 

Thank you for your patience while we work on this. If you have more questions or other concerns, please do leave a reply below. I'm here to answer them. Have a great day ahead!

Was your problem fixed? I am experiencing the same problem and getting very frustrated about this. Considering to just go and move all my clients to a different program. My clients need to send out statements and do vat returns and doing this csv file thing is not why we signed up.

Hallo

No the issue has not been resolved yet.

11 days now...

I am told the Bank Engineers are working on the problem..

Kind regards

Hi @9130 3502 7807 7726 , @jakmaartens.

I'll share some information about the Standard bank not being able to update. Currently, we have a reported case where users are getting bank error 101. Rest assured, our product engineers are working diligently for a fix.

As a workaround, you'll want to import your bank transactions manually. Please refer to this guide for the steps: Manually upload transactions into QuickBooks Online.

To ensure you'll get an update about the resolution status, I recommend contacting our Customer Care Support. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking INV-60875.

Follow the steps provided by my peer @RenjolynC to reach out.

Need more help with banking-related tasks? Check out this link: Find help with bank feeds and reconciling accounts.

Reach out to me anytime if you still have questions or concerns with bank accounts. I'm always here to help. Have a wonderful day ahead.

I'm having the same issue since 5 July.

How do we contact the Customer Care team to be notified?

According to my knowledge, it is now 20 days that Standard bank is not updating in Quick Books!

I get the same answer when I call the help desk - "The banking engineers are still working on the problem".

You can call 0800990331

Oh....and I am uploading my transactions - why should we manually over-ride a system?

I'll route you directly to our support, @UlricAlgar.

I’ll be here to help you every step of the way. Such that you can review your bank transactions as soon as possible. 

To contact our Customer Care Team, you can follow the steps outlined by RenjolynC above. You can also chat directly with our experts. Let me show you how. 

1. Click this QuickBooks Chat link. 
2. Enter your Email address, Name, and concern in the box, including the investigation number mentioned by ShiellaGraceA overhead.
3. Tap Start Chat. 

Make sure to call them M-F, 8:00 AM to 6:00 PM, SAST, so they can add you to the list of affected users quickly. For more details, visit this article: QuickBooks Online Support.

Once the issue has been resolved, you'll be notified via email. 
 

As a workaround, I'd recommend importing the bank transactions manually. Let me guide you. 

1. Sign in to your bank website and follow the instructions on how to download your transactions as a comma-separated value (CSV) file.
2. Go to the Banking tab on the left side.
3. Click the Link account drop-down and choose Upload from file.
4. Tap Browse and pick the data.

       5. Review all the fields, then tap Next.

       6. Click Let's go to complete the process.

For more information, check out this article: Manually upload transactions in QuickBooks.

Hi there, @jakmaartens.

I appreciate you for providing the phone number of our support and manually downloading the transactions into the system. This information will surely help other customers to call them directly. 

Manually importing data into the system will help you categorise and reconcile the account regularly. 

Just in case there will be duplicate transactions, you have an option to delete or exclude them. QuickBooks will stop the bank from bringing the transaction into the bank feed again. For more information, check out this link: Excluding VS. Deleting. 

Feel easy to click these links below on how to resolve banking errors and missing transactions in QuickBooks. 

• Fix bank upload errors in QuickBooks
• What to do if you get a bank error or can't download transactions in QuickBooks

I can still help you handle your bank transaction in QuickBooks. Feel free to add your reply below so I can assist you right away. Stay healthy both. 

Hi

This error constantly happening with Standard Bank

"Something isn't working; Sorry, we can't update your account. Please wait a few hours and try updating again (101)"

Every Time Standard Bank does an upgrade we cannot access the banking feed.

This need to be sorted as my system reported this to QBO at the beginning of Dec

I have last updated 30 Nov and it is financial year end - if I manually import data there are loads of duplications and it causes problems reconciling.

Something isn't workingSorry, we can't update your account. Please wait a few hours and try updating again (101).

I'm here to share some information about the error you're getting in QuickBooks Online, @graham-hogg.

This has been reported as an ongoing issue with the investigation number INV-65271. Our Product Engineers are diligently working to get it fixed as soon as possible.

While we don't have a firm timeline for when this investigation will be resolved, I highly suggest contacting our Phone Support Team. I know you already contacted them but they're the ones to give updates about the investigation. 

For now, you may import your bank transactions manually through CSV Import. You can use this article for a reference: Format CSV files in Excel to get bank transactions into QuickBooks.

For duplicate transactions, there are simple steps you can follow to resolve the problem. I recommend using the Exclude feature to remove duplicates from your banking. For more information, as well as how to exclude a transaction in the QuickBooks, I recommend the following article: Exclude a bank transaction you downloaded into QuickBooks Online.

Once you're all set, you can now continue categorise and reconcile your bank transactions. For more information, feel free to check out these articles: 

• Categorise and match online bank transactions in QuickBooks Online
• Reconcile an account

Thank you for your patience while we work for a fix. Please post a reply below if you have other concerns. I'll be more than happy to assist you again. Have a great day and take care always, @graham-hogg.

It is very frustrating - all the other banks work, excepting for Standard Bank!

Hi

Thanks for your response

This is the 4th time this year alone that we have had this problem - Not having a timeline is actually a waste of time - as I stated before the whole point of the bank linking feature and the reason people choose QBO is the seamless import and lack of duplications that take time and money to sort and remove.

Kindly get a timeline on the fix or unfortunately we may decide to move to another platform that will be more reliable

Kind regards

Graham Hogg