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jakmaartens
Level 1

Standard Bank not updating again

Are there any other users who are also battling with the Standard Bank Link.

We have tried everything!  Updating bank info...

We have logged a call with Standard Bank and Quick Books - still no resolution.

Any help will be appreciated

 

This is the error message:

 

Something isn't working

Sorry, we can't update your account. Please wait a few hours and try updating again (101).
7 Comments
RenjolynC
QuickBooks Team

Standard Bank not updating again

Hello, jakmaartens.

 

I have some information about this issue.

 

There are various reasons why you’re getting a bank error 101. Here are the following:

 

  • There is no valid account in online banking website which satisfies at least one of the criteria: non-zero balance amount transactions within the last 12 months
  • When there is a prompt on your bank’s website that needs your confirmation (ex. terms and conditions).
  • When there is some error in the script requiring a fix.

We currently have an ongoing investigation about the 101 error, and our engineers are working on fixing this issue as soon as possible. 

 

I recommend contacting our Customer Care Team. They can add your company information to the notification list, so you'll be updated once the issue is resolved.

 

Here are the steps:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

 

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and proceed with I still need a human.
  3. Click the Contact us link.
  4. Select either Messaging or Callback.

In the meantime, you can manually import your bank transactions by following the instructions in this article: Manually upload transactions into QuickBooks Online.

 

Once the issue is resolved and new transactions are downloaded in the Banking, you may see some duplicates. What you can do is exclude them by following these steps:

 

  1. Go to Transactions Banking.
  2. In the For review tab, put a check mark on the duplicate transactions.
  3. Click the Exclude button.

Here's a sample screenshot for a visual reference:

 

 

After excluding these transactions, you can delete them in the Excluded section.

 

Lastly, make sure to match and categorize your downloaded transactions

 

Thank you for your patience while we work on this. If you have more questions or other concerns, please do leave a reply below. I'm here to answer them. Have a great day ahead!

9130 3502 7807 7726
Level 1

Standard Bank not updating again

Was your problem fixed? I am experiencing the same problem and getting very frustrated about this. Considering to just go and move all my clients to a different program. My clients need to send out statements and do vat returns and doing this csv file thing is not why we signed up.

jakmaartens
Level 1

Standard Bank not updating again

Hallo

 

No the issue has not been resolved yet.

11 days now...

I am told the Bank Engineers are working on the problem..

 

Kind regards

ShiellaGraceA
QuickBooks Team

Standard Bank not updating again

Hi @9130 3502 7807 7726 , @jakmaartens.

 

I'll share some information about the Standard bank not being able to update. Currently, we have a reported case where users are getting bank error 101. Rest assured, our product engineers are working diligently for a fix.

 

As a workaround, you'll want to import your bank transactions manually. Please refer to this guide for the steps: Manually upload transactions into QuickBooks Online.

 

To ensure you'll get an update about the resolution status, I recommend contacting our Customer Care Support. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking INV-60875.

 

Follow the steps provided by my peer @RenjolynC to reach out.

 

Need more help with banking-related tasks? Check out this link: Find help with bank feeds and reconciling accounts.

 

Reach out to me anytime if you still have questions or concerns with bank accounts. I'm always here to help. Have a wonderful day ahead.

UlricAlgar
Level 3

Standard Bank not updating again

I'm having the same issue since 5 July.

How do we contact the Customer Care team to be notified?

jakmaartens
Level 1

Standard Bank not updating again

According to my knowledge, it is now 20 days that Standard bank is not updating in Quick Books!

I get the same answer when I call the help desk - "The banking engineers are still working on the problem".

You can call 0800990331

 

Oh....and I am uploading my transactions - why should we manually over-ride a system?

MichelleBh
QuickBooks Team

Standard Bank not updating again

I'll route you directly to our support, @UlricAlgar.

 

I’ll be here to help you every step of the way. Such that you can review your bank transactions as soon as possible. 

 

To contact our Customer Care Team, you can follow the steps outlined by RenjolynC above. You can also chat directly with our experts. Let me show you how. 

 

  1. Click this QuickBooks Chat link. 
  2. Enter your Email addressName, and concern in the box, including the investigation number mentioned by ShiellaGraceA overhead.
  3. Tap Start Chat

 

Make sure to call them M-F, 8:00 AM to 6:00 PM, SAST, so they can add you to the list of affected users quickly. For more details, visit this article: QuickBooks Online Support.

 

Once the issue has been resolved, you'll be notified via email. 
 

As a workaround, I'd recommend importing the bank transactions manually. Let me guide you. 

 

  1. Sign in to your bank website and follow the instructions on how to download your transactions as a comma-separated value (CSV) file.
  2. Go to the Banking tab on the left side.
  3. Click the Link account drop-down and choose Upload from file.
  4. Tap Browse and pick the data.

       5. Review all the fields, then tap Next.

       6. Click Let's go to complete the process.

 

For more information, check out this article: Manually upload transactions in QuickBooks.

 

Hi there, @jakmaartens.

 

I appreciate you for providing the phone number of our support and manually downloading the transactions into the system. This information will surely help other customers to call them directly. 

 

Manually importing data into the system will help you categorise and reconcile the account regularly. 

 

Just in case there will be duplicate transactions, you have an option to delete or exclude them. QuickBooks will stop the bank from bringing the transaction into the bank feed again. For more information, check out this link: Excluding VS. Deleting

 

Feel easy to click these links below on how to resolve banking errors and missing transactions in QuickBooks. 

 

 

I can still help you handle your bank transaction in QuickBooks. Feel free to add your reply below so I can assist you right away. Stay healthy both.