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9130357688069026
Level 1
posted
‎March 17, 2024 02:04 AM
last updated ‎March 17, 2024 2:04 AM

I am trying to add new product catogaries and the system is telling me that they already exist, however they are not displaying on my catogory list at all. what to do?

 
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Best answer March 17, 2024
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9130357688069026
Level 1
‎March 17, 2024 10:21 PM

I am trying to add new product catogaries and the system is telling me that they already exist, however they are not displaying on my catogory list at all. what to do?

Good day, I think all is well now.  It seems like an Item Name and Category name should not be the same.  The system picks them up as duplicates.  I Fixed the Item names and then the category names were accepted.  Thank you for trying to assist.

 

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3 Comments 3
LeizylM
QuickBooks Team
QuickBooks Team
‎March 17, 2024 06:54 AM

I am trying to add new product catogaries and the system is telling me that they already exist, however they are not displaying on my catogory list at all. what to do?

I'll make sure you can add new product categories in QuickBooks Online (QBO). 

 

We can perform some troubleshooting steps to fix this. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses. 

 

Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Once logged in, try to add the product again. If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.

 

I've added these article to learn more about bringing in your data as well as managing products and services:

 

 

Come back to this post if you have other concerns or follow-up questions about products and services.  I'll be right here to help. 

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9130357688069026
Level 1
‎March 17, 2024 10:21 PM

I am trying to add new product catogaries and the system is telling me that they already exist, however they are not displaying on my catogory list at all. what to do?

Good day, I think all is well now.  It seems like an Item Name and Category name should not be the same.  The system picks them up as duplicates.  I Fixed the Item names and then the category names were accepted.  Thank you for trying to assist.

 

Reply
RCV
QuickBooks Team
QuickBooks Team
‎March 18, 2024 12:11 AM

I am trying to add new product catogaries and the system is telling me that they already exist, however they are not displaying on my catogory list at all. what to do?

We appreciate you for coming back.

Thank you very much! I appreciate you taking the time to let us know that you've figured it out. I also commend you for following the suggestions and utilizing all of your resources to arrive at the solution you have now.

As always, the Community is brimming with professionals who are knowledgeable in every aspect of QuickBooks, so please don't hesitate to contact us here if you have any questions. We're always happy to assist you on your way to victory. I wish you and your company continued success!

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