What version and release of QuickBooks do you have? Use the F2 feature to get the details, which appear near the top of the window.

Hi BigRedConsulting

Please see below.

@Mav1972 

You cannot use the email feature to send emails on outdated versions (i.e 2019 or older versions)

Hi Fiat Lux 

when did this change as it was working perfectly till round November last year. 

what do you suggest we upgrade to - we use the manufacturing module as we make furniture.

looking forward to any assistance 

thanks 

You can purchase QB Desktop 2023 Premier to upgrade your version.

Just some background, I'm in South Africa and we manufacture furniture and use the manufacturing module for our business. 

I've been told that in SA we only have QB online and cant upgrade to QB desktop 2023?? 

Any ideas 

I know the discontinuation of the service is affecting many users, @Mav1972.

I'm here to help you choose other alternatives to continue using QuickBooks products.

Any business currently using the QuickBooks Desktop Pro, Premier, and Enterprise Solutions v20 of the QuickBooks accounting software should know by now that on May 2023, it will be discontinued. It has been a blow for many businesses that rely on QuickBooks, and the clock is ticking for business owners to find alternative accounting software.

While the online version of QuickBooks will remain available, anyone using the desktop version will rethink their accounting needs. If you decide to transfer to cloud version of software, see this article for your reference: https://quickbooks.intuit.com/ph/pricing/.

You can check out these articles to learn more insights about what you need to expect and what benefits you can get from our new QuickBooks:

• QuickBooks products and pricing + QuickBooks Desktop FAQs
• QuickBooks Desktop service discontinuation policy

You can always post back if you need more Help managing your QuickBooks account. I'll be here. Please take care.

@ChristineJoieR 

RE: Any business currently using the desktop version of the QuickBooks accounting software should know by now that on May 2023, it will be discontinued. It has been a blow for many businesses that rely on QuickBooks, and the clock is ticking for business owners to find alternative accounting software.

What version of QuickBooks Desktop are you referring to?

Hi, 

I am now using quickbook desktop pro 2017, currently I need to install the software at my new laptop with window 11. After finish install ,then show message "You"ll need to update your software to access your Intuit Account here . What should I do now ? My previous laptop did not had this issue before .Please kindly help on this matters . 

Thanks

Joan

I appreciate you following this thread, joan ho.

Let me direct you to the best support available to help you resolve the prompt message.

You'll need to contact our Customer Care Support to get a validation code and assist you with reinstalling the software on your new laptop. Here's how:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Choose to Chat with us or Have us call you.

If you need any extra helpful resources in the future, you can always visit our website: QuickBooks Help Articles page.

If you have any further queries or concerns regarding QuickBooks, I'll be here to continue assisting you. 

Hi 

I had the same issue and eventually found out that desk top is being discontinued 30 June 2023. 

@Mav1972 

Do you have QBD US version or UK version?

hi, 

Message also show " quickbooks has reached the maximum number of unregistered uses .To continue using Quickbooks ,you must register now".  I need uninstall software from old laptop 1st then only can install at new laptop ? Please help on this . Thank you very much .

Thanks

Joan

Thanks for coming back to us, @joan ho.

Let me share some details about the message requiring you to log back into your Intuit account in QuickBooks Desktop (QBDT).

Improved security and protection are being introduced for the QBDT software user by requiring you to access your Intuit Account once every 180 days when opening the company file. 

To access your Intuit Account inside QuickBooks, you'll have to upgrade your software to any of the supported versions of QuickBooks since QuickBooks Desktop Pro 2017 is no longer supported.

Alternatively, you can access your Intuit account from a web browser. I'll show you how.

1. Sign in to your Intuit account.
2. Enter your user and password.
3. Select I forgot my user ID or password if you don't remember your credential.
4. Follow the onscreen instruction to complete the process.

You can read this article for more insights: Set up and use Intuit account user management in QuickBooks Desktop.

Also, QBDT 2017 is no longer supported. You'll have to upgrade to a newer version, and then step up the data file. Before doing so, ensure to create a backup copy of your company file.

I'm adding these articles for more information about upgrading QBDT to a newer version:

• Upgrade to QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise
• Upgrade your company files after you switch to a new version of QuickBooks Desktop

Moreover, you can review this link to see the current pricing of our QuickBooks Desktop products.

If there's anything else I can help with. Just drop a comment below, and I'll be happy to assist you. Have a great day.

i am currently using the quickbook 2020 pro desktop version and it keeps asking me to update the software to send invoices.

@SH111 

You need to have a supported version to use such feature (i.e 2022 or newer).

I appreciate you chiming in on this thread, @SH111.

I'll share information about why you're unable to send out invoices in the QuickBooks Desktop (QBDT) 2020 version you're currently using.

Considering the discontinuation, this is the reason why you can't do the invoices. Thus, consider purchasing a newer active-supported version to send emails, such as invoices, reports, and more.

You can purchase the QBDT 2022 version or newer. Otherwise, the product isn't available to new subscribers in the United States. The deadline to purchase a new subscription was September 30, 2024. This includes the following products:

• QuickBooks Desktop Pro Plus
• QuickBooks Desktop Premier Plus

You can visit this link for more details: Can't buy QuickBooks Desktop as a new US subscriber.

Once done, you can now start installing your new version of QBDT. Please open this article for a step-by-step guide and some things you need to know before you begin: Install QuickBooks Desktop.

Feel free to reply on this thread again if you still have concerns about sending invoices or other QBDT-related tasks. I'm determined to help you succeed. Keep safe always.