Hi Elzanne!

Both of my colleagues' answers are actually correct. The steps they shared will make your company's VAT number visible on your invoice transactions. Would you mind sharing a screenshot if you're getting a different result?

If you have multiple templates, on the other hand, you want to be sure you're using the one that has your VAT number. This can be double-checked by clicking Customise at the bottom of the invoice transaction page and making sure the right template is selected.

I also want to add that we have articles on the main support page if you want to see some references for QBO.

We're just around to continue helping you with your invoice and VAT number.