The Community has you covered, @5starhandymanpro. I'll help you set up quotes and invoices.
Are you getting any error messages when adding them? An unresponsive page or button is usually the result of outdated or corrupt cache files in your web browser. We can perform basic troubleshooting to isolate the issue. Let's try accessing your account through an incognito window to rule out the possibility of a webpage issue.
You can refer to these shortcut keys to open an incognito window in all supported browsers:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
If you can create quotes and invoices, clear your browser's cache. This way, you can access QuickBooks with a clean slate. You may have accumulated too much historical data stored in your browser that caused this issue. You can also switch to a different supported browser to see if it has something to do with your browser.
Once your customer paid for the product or service you invoiced, record the payment in QuickBooks. Otherwise, if you prefer to connect with our Customer Care support team, you can follow these steps:
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top right.
- In QB Assistant, enter the topic you need help with.
- Select Contact Us to reach out to our support team.
- Choose a way to connect with us:
- Start a chat with a support expert available (8 A.M - 6 P.M SAST) Mon-Fri.
- Ask the community to get help from businesses like yours.
See you again here if you need more help with entering your transactions. Just leave a comment below, and I'd be happy to help.
