Hello there again, Neil.
In QuickBooks Online, there are 3 ways to add or link the employees in KeyPay:
- Employee Self Setup
- Importing the employee file
- Utilising the Employee Wizard
In your case, the employees are already showing in the Employee Contact List report. They should already show in the Employees section. I'd suggest reaching out to our customer care support so an agent can take a better look at this. They have more tools that can definitely help you out. Here's how:
- Head to the Help panel on the top right of your screen.
- In the Search tab, enter Contact Us.
- Click the Contact Us button.
- Choose Callback.
For support availability hours, please check this article: Get help with QuickBooks products and services.
I'd also like to share this article about Getting Started with QuickBooks Online - Payroll.
Don't hesitate to get in touch with us if you need our help. We'll be here for you.
