Can my client who signed up for QBO Egypt add me as accountant? Because he couldn't see the options in the settings.

guererojpa · ‎July 14, 2020

BettyJaneB · ‎July 14, 2020

Yes, your client can add you as an account for his company in QuickBooks Online. I'll guide you how.

Adding an accountant user on a QuickBooks Online account can be done in just a few clicks. Know that this option doesn't apply to the Simple Start subscription. It is only available to Essentials and Plus versions.

To do that:

Click on the Gear icon at the top.
Choose on Manage Users.
Press on Add User.
Select on Company admin.
Check This user is my accountant.
Hit on Next.
Enter the accountant's name and email address.
Tap on Save.

After that, you will receive an email with a link to sign in to your QBO company. Once you've accepted the invitation, your status will be changed from Invited to Active.

Here's a link that you can visit for complete details about this process: Managing accountant users in QuickBooks Online.

However, if the option is still not visible, I suggest accessing your account using a private window. This can help determine if the problem is browser-related.

Web-based platforms like QBO gather cache files for faster browsing. But too much can cause expected behavior like being unable to add an accountant on the account.

If it works fine, go back to your regular browser and clear its cache. This eliminates unnecessary data and refreshes the program. Please refer to this link to learn more about the browser that works best with QBO: System requirements for QuickBooks Online.

Furthermore, I'd like to share these resources below, which contains information about the different types of users that can be added in the system and on how to modify accountant's access:

I'll be around to lend a helping hand if you have any other questions. I'll make sure you;re taken care of. Have a lovely day!