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bullfas-gmail-co
Level 1

Does anybody know how to overcome the known bug of not be able to add an accountant? I tried with 2 browesers

 
6 Comments 6
Fiat Lux - ASIA
Level 15

Does anybody know how to overcome the known bug of not be able to add an accountant? I tried with 2 browesers

Which bug?

bullfas-gmail-co
Level 1

Does anybody know how to overcome the known bug of not be able to add an accountant? I tried with 2 browesers

there is no "Accounting Firms" section

Spoiler
Rubielyn_J
QuickBooks Team

Does anybody know how to overcome the known bug of not be able to add an accountant? I tried with 2 browesers

Let me chime in and help you add an accountant to your account, @bullfas-gmail-co.

 

Let's perform some steps to help us check what's causing the issue why the accounting firm section is missing. 

 

First, ensure that you're logged in as the Master Admin. Adding an accountant in QuickBooks Online (QBO) needs admin rights. 

 

Second, a possible browser issue might be cause of this. There are times that the webpage is full of frequently accessed page resources, thus causing some errors or unusual responses. To fix this, access your account using a private browser. 

 

You can use either of these shortcut keys:

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

You may also need to clear your regular browser's cache or delete temporary internet files. That'll remove previously stored data that might have caused the issue and prevent any unexpected behavior. 

 

I'm also attaching this link to help you add an accountant. This way, they can review your books, make corrections, and fix any tricky transactions. 

 

Feel free to get back to this thread if you need clarifications about inviting an accountant to your account. I'll be happy to lend a hand again. Stay safe and enjoy the rest of the day.

bullfas-gmail-co
Level 1

Does anybody know how to overcome the known bug of not be able to add an accountant? I tried with 2 browesers

this solution doesnt work.

and it didnt work for the people who tried to do it in the link i posted in this thread

i tried that solution in a different computer, different user, and different browsers (edge and chrome)

 

TirzahC
QuickBooks Team

Does anybody know how to overcome the known bug of not be able to add an accountant? I tried with 2 browesers

I'm here to make sure you can get your accountant added to QuickBooks without a moment's delay, bullfas-gmail-co.

 

Since these aren't working on your end and trying all the steps provided by my peers above, I'd recommend contacting our Support team at this point. They can check your information, identify what's causing the issue and investigate this further. Please note that you need to be an admin add an accountant. Here's how to contact them: 

  1. Click the Help menu, then select QuickBooks Help.
  2. Click the Contact Us button.
  3. Enter a short description of your concerns under the Ask a question field.
  4. Click Continue.
  5. Select Get a callback.
  6. From here you can choose to schedule a callback for a time that is convenient for you.

Please note that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM til 3:00 PM on Saturday.

 

For more info about the process, please see this article: Managing accountant users in QuickBooks Online 

 

Additionally, user counts are limited depending on the user's subscription type. You can review this article to get an in-depth understanding of how this feature works: User types & permissions.

 

I'm also adding these links to learn more about managing your user access: 

Give this a try and let me know how it goes by leaving a comment below. Please know that I'm only a post away if you have any follow-up questions. Wishing you and your business continued success.

Fiat Lux - ASIA
Level 15

Does anybody know how to overcome the known bug of not be able to add an accountant? I tried with 2 browesers

@bullfas-gmail-co 

Where is your company located? If you are using QBO Global version, you can only invite an accountant as a Company Admin and it would be non billable for 1 user only. There is no QBO Accountant version yet to manage QBO Global version (excluding India).