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Ahmadi
Level 3
posted
‎September 04, 2023 10:11 PM
last updated ‎September 04, 2023 10:11 PM

QuickBooks Simple Start Subscription is missing

Dear Sir/Madam,

 

I am writing this to help me regarding an issue which is happened today while I purchased QuickBooks Online simple start for one of my clients, the payment was made and I received the payment notification through email and SMS from my bank and effected on my card. the problem is the system was in setup step and I was unable to setup the company file for my client and faced with an error which I attached an screen shot for. How can I solve the issue who can help me in this matter waiting for your kind response. 

 

I look forward to hearing from you soon as possible. 

 

Best Regards, 

Aman

 

 

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Best answer September 04, 2023
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Jovychris_A
Moderator
Moderator
‎September 04, 2023 11:57 PM

QuickBooks Simple Start Subscription is missing

I appreciate the details you shared, @Ahmadi. I can share some troubleshooting steps to rectify this issue to set up the client's account seamlessly.

 

The browser might have encountered this error due to old cache files that caused this unexpected behavior in QuickBooks. In this case, I recommend using a private browser. This browser mode has no cache to store internet file data. This is why we can use this browser mode to isolate any time we suspect browser-related issues.

 

Here's how:

  1. Open a supported browser like Google Chrome and Mozilla Firefox.
  2. These are the shortcuts to open a private browser.
    *Press Ctrl + Shift + N keys on your keyboard (Google Chrome)
    *Press the Ctrl + Shift + P keys on your keyboard (Firefox or Internet *Explorer)
    *Press Shift + ⌘+ P keys on your keyboard (Safari)
  3. From there, log in to the QuickBooks Online homepage.

 

If you successfully login without any system error, go back to your regular browser and clear its cache. Doing this can help clean the browser's cache that previously caused QuickBooks Online to get error messages. It can also boost the browser's navigation performance to other online applications and sites. Alternatively, you can use other supported browsers.

 

If you still encounter the error after following the troubleshooting steps, I recommend contacting our phone support team. They have tools to pull up the account you created for your client to investigate this further.

 

Also, I included an article for you that can be helpful after the end of the year: The year-end guide and checklist.

 

Please comment below if you have other concerns regarding QBO, like opening the program or navigation issues. I'm always here to help. Take care always, Ahmadi.

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3 Comments 3
Jovychris_A
Moderator
Moderator
‎September 04, 2023 11:57 PM

QuickBooks Simple Start Subscription is missing

I appreciate the details you shared, @Ahmadi. I can share some troubleshooting steps to rectify this issue to set up the client's account seamlessly.

 

The browser might have encountered this error due to old cache files that caused this unexpected behavior in QuickBooks. In this case, I recommend using a private browser. This browser mode has no cache to store internet file data. This is why we can use this browser mode to isolate any time we suspect browser-related issues.

 

Here's how:

  1. Open a supported browser like Google Chrome and Mozilla Firefox.
  2. These are the shortcuts to open a private browser.
    *Press Ctrl + Shift + N keys on your keyboard (Google Chrome)
    *Press the Ctrl + Shift + P keys on your keyboard (Firefox or Internet *Explorer)
    *Press Shift + ⌘+ P keys on your keyboard (Safari)
  3. From there, log in to the QuickBooks Online homepage.

 

If you successfully login without any system error, go back to your regular browser and clear its cache. Doing this can help clean the browser's cache that previously caused QuickBooks Online to get error messages. It can also boost the browser's navigation performance to other online applications and sites. Alternatively, you can use other supported browsers.

 

If you still encounter the error after following the troubleshooting steps, I recommend contacting our phone support team. They have tools to pull up the account you created for your client to investigate this further.

 

Also, I included an article for you that can be helpful after the end of the year: The year-end guide and checklist.

 

Please comment below if you have other concerns regarding QBO, like opening the program or navigation issues. I'm always here to help. Take care always, Ahmadi.

Reply
Ahmadi
Level 3
‎September 05, 2023 04:52 AM

QuickBooks Simple Start Subscription is missing

Hello there, 

First of all, I would like to thank Jovychris A, for providing such useful guide. Today, after 5 hours when I login to my intuit / QuickBooks online account, I found there a company name (No Company) and I selected it and automatically the Get Started page opened and I completed the company file setup for my client successfully. I love all the products of Intuit both online and offline QuickBooks version especially QuickBooks Enterprise Suits. 

Best Regards, 

Ahmadi

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MirriamM
Moderator
Moderator
‎September 05, 2023 05:24 AM

QuickBooks Simple Start Subscription is missing

Hello there, Ahmadi.

 

I am glad to know that the recommended steps provided by my colleague worked for you. 

 

In case you need tips and related articles in the future about the "How Do I" steps in QuickBooks Online, visit our QuickBooks Community help website for reference: QBO Self Help.

 

If you need additional help with QuickBooks, please let us know. We’ll be right here to further assist. Take care, and I wish you continued success.

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