When I customize my invoice and I go into the invoice screen and click on customize. I will click on the correct template I want to use. The template shows up differently then what it shows in the customize forms screen.
Hello there, office,
The Import Styles plug-in must have been turned off, which is why you're unable to use the customized invoice.
By default, this plug-in is turned off. Let's turn on this one by:
Please see the attached screenshots for your guidance with the steps above.
If the same issue persists, you can clear cache and internet files in the regular browser. This is to rule out browser-related issues.
If you’re using Google Chrome:
Feel free to read this article if you're using another browser for the detailed steps: Delete or disable cache and temporary internet files in your web browser.
To learn more about importing customize forms, you can check this out: Import custom form styles for invoices or estimates.
You're now able to apply your customized invoice in QBO.
Let me know if there's anything else I can help you with customizing your forms. Just leave a comment below and I'd be happy to help.