In the advanced setting I cannot see automatically apply credits

Hello there, useraccounts26.

Under the Advanced menu of the Account and settings page, you'll see an Automation section where the option to turn on the Automatically apply credits is. Let me show you the easy steps: 

1. Go to the Gear icon and click Account and settings.
2. Click Advanced from the left menu. 
3. Select the Automation section and then toggle Automatically apply credits.
4. Click Save and then Done.

If you're unable to see this option, it's possible that a browser-related issue is causing the unusual behavior. You can try logging in to your account using a private browser and look into the settings from there. If you're able to set the option, you can switch back to the main browser and clear the cache. Other supported browsers can also help you isolate these kinds of issues. 

Let me know how this works. I'm just around to help. Take care!

Hi,

I couldn't find "automatically apply credits"

Attached screenshot of our system for your reference.

Thank you.

Hello, @ITC Accounting.

Let's try accessing your account then enable your automatic credits settings. This way, we can isolate this concern for a possible browser-related concern. You can use either of these keyboard shortcuts:

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P

Once logged in, let's try viewing the advanced settings again. Here's how:

1. Go to the Gear icon.
2. Choose Account and Settings.
3. Select the Advanced menu.
4. Scroll down to the Automation section.
5. Toggle On the Automatically apply credits option.
6. Click the Save button. 

If it works, you may want to  clear the cache of your regular browser. The stored data in your browser may have been corrupted and caused performance issues. Also, you'd want to use other supported web browsers.

Let us know if you have more questions by leaving a comment below. I'll be around to help. Have an awesome day and take care!

Hi,

The "automatically apply credits" setting is not visible in my settings. I have tried mutiple browsers and cleared cache, etc.

See screenshot.

Thanks

Hi there,

Currently, the option to automatically apply credits is unavailable. I recognize your need for the said specific transaction in QuickBooks Online.

We value your input and want to improve QuickBooks Online (QBO) for you. If you have a specific feature in mind that you'd like to see added to QBO, we encourage you to share your feedback with our engineers. 

Let me walk you through sending feedback:

1. Click the Gear icon.
2. Then, select Feedback under the Profile section.
3. Please provide a summary of the feature you would like to request.
4. Lastly, Click Next once done.

I would like to share this article to learn how to customize your reports to get awesome insights. Here's the topic you can utilize for reference: Common custom reports in QuickBooks Online.

If you have any questions such as banking or invoices, please don't hesitate to click the reply button. I'm always around to help!

contacted the QuickBooks Online (QBO) Care Team and it turns out this feature is only available to US subscriptions only!

This really sucks !