I can share some steps to fix this, savitri.
As I've checked, we haven't received any report about users having problems opening the Sales or Expenses menu in QuickBooks Online. You may have experienced a possible browser issue that causes unusual behavior like this. Let's perform some troubleshooting steps to fix this.
You can start by accessing your account using an incognito window or private browser. This helps us determine if this is a system or a browser-related issue. Here are the shortcut keys:
- Command + Shift + N (Safari)
- Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Mozilla Firefox)
If it works, you can now go back to your regular browser and clear the cache to remove stored internet files. Also, you can use any other supported browser available on your computer to further isolate and fix it.
If the issue persists, you can utilize the search bar at the top of the page to locate your sales or expenses transactions. Alternatively, you'll have the option to run sales, expenses or transactions report such as Invoice List, Open Invoice, and Transaction List by Supplier to view your records.
In addition, I've included these articles for your future reference:
Please let me know if you have further clarification about managing your sales or expenses. I'll be standing by for your response. Have a nice day.
