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savitri
Level 1

Can you please resolve this as I am not able to open the options like Sales, Expenses

not able to get options like sales expenses
3 Comments 3
Giovann_G
Moderator

Can you please resolve this as I am not able to open the options like Sales, Expenses

I can share some steps to fix this, savitri.

 

As I've checked, we haven't received any report about users having problems opening the Sales or Expenses menu in QuickBooks Online. You may have experienced a possible browser issue that causes unusual behavior like this. Let's perform some troubleshooting steps to fix this.

 

You can start by accessing your account using an incognito window or private browser. This helps us determine if this is a system or a browser-related issue. Here are the shortcut keys:

 

  • Command + Shift + N (Safari)
  • Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Mozilla Firefox)

 

If it works, you can now go back to your regular browser and clear the cache to remove stored internet files. Also, you can use any other supported browser available on your computer to further isolate and fix it.

 

If the issue persists, you can utilize the search bar at the top of the page to locate your sales or expenses transactions. Alternatively, you'll have the option to run sales, expenses or transactions report such as Invoice List, Open Invoice, and Transaction List by Supplier to view your records.

 

In addition, I've included these articles for your future reference:

 

 

Please let me know if you have further clarification about managing your sales or expenses.  I'll be standing by for your response. Have a nice day.

savitri
Level 1

Can you please resolve this as I am not able to open the options like Sales, Expenses

Dear Sir,

 
We are India based as you know there is no QBO services available here as it is discontinued. Actually I need help as I have lost my data from one of the companies. Can you please help me out? I need to download a few reports of FY 22-23. 
 
Mark_R
Moderator

Can you please resolve this as I am not able to open the options like Sales, Expenses

Hello there, @savitri.

 

Since QuickBooks Online (QBO) in India was already discontinued on April 30, you can longer access your company file to download reports.

 

I know that you need to download some data for FY 2022-2023. Before the discontinuation happens, we sent out emails to our valued customers to download their data and transition out of the product before 30 April 2023.

 

I'm adding this article to learn more about the Discontinuation of QuickBooks in India: Discontinuation of QuickBooks in India.

 

Please know that the Community forum is always open to help you with any QuickBooks concerns. Have a good one.