Welcome to the Community, jayakumar.
One possible reason why your account is suspended because your credit card information on file got expired. You'll want to update so you'll be able to reactivate your account.
Here's how:
This article will serve as your handy reference on how to update your credit card information (The article is applicable to QBO India version): Get help with your suspended subscription.
Feel free to visit this link where you can gain more tips and articles for future use: Welcome India customers to Global Community.
For additional queries, leave a comment below. I'll get back to you. Have a good one.
I have been facing the same problem too, your solution doesnt work, the payment page is not working.
My subscription got cancelled as well. now it is giving option to add bank details, below there is option to click resubscribe, once you fill details and click resubscribe, nothing happens, the page remains the same.
I am losing my repute all because of Quickbooks software issue.
Hello, @elangovan1.
Let's perform some troubleshooting steps so you can reactivate your subscription. To start, let's access your account using incognito mode. Private mode prevents storing cache and cookies that might cause problems when running websites. Here are the shortcut keys you can use:
Once signed in, go to the Accounts and Settings to update your payment details again.
If this works, go back to your regular browser and clear the cache. This will remove the stored cache or cookies to refresh your browser. If the same thing happens, use another supported browser. It could be that the one you're currently using has a temporary issue with QuickBooks.
If the issue persists, I recommend reaching out to our Customer Care team. They can help you fix your suspended account.
You can also connect with them using these steps:
Also, you can always seek self-help articles on our Community page to help you finish your QuickBooks tasks in no time.
Feel free to post here again if you have further concerns about resubscribing your account in QBO. I'll be around to help. Keep safe.
This solution doesn't work, I tried incognito mode or private mode of browsers which you try to say is the solution, I tried logging into a new system where there is no pre-existing cookies, cleared cache as suggested.
It is a technical problem from QB side, not the problem from client side, payments is a problem only for QBOA subscription holders.
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