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Level 1

CSV FILE IMPORT DOESN'T WORK - ALWAYS SAME ERROR MESSAGE. HAVE TRIED EVERYTHING. HELP PLEASE

 
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Best answer June 26, 2020

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QuickBooks Team

CSV FILE IMPORT DOESN'T WORK - ALWAYS SAME ERROR MESSAGE. HAVE TRIED EVERYTHING. HELP PLEASE

Hi @dropshippinglidi,

 

Thank you for your prompt reply. I'll take care of this query for you. 

 

I've checked for any open investigations for the CSV upload process and found none. With regards to the name of the columns you have for the CSV file, it shouldn't matter since the system will still ask you to map them out. Say, for example, your Memo field can be mapped to the Description column in QuickBooks Online (QBO). 

 

My colleague @FritzF shared an article above that shows 2 CSV formats accepted by QBO, which are 3 or 4 columns. Either format works fine.

 

Since an unusual error message keeps showing up, I suggest going through these steps: 

 

  1. Open your browser's private window. This isolates the cache, which is the usual cause of unexpected behaviors in browsers. 
    • Google Chrome: Ctrl + Shift + N
    • Microsoft Edge: Ctrl + Shift + P
    • Firefox: Ctrl + Shift + P
    • Safari: Command + Shift + N
  2. If that works, go back to your regular browser clear its cache
  3. If the issue persists, open an alternative browser available for you. 

Have other questions in mind? Place them in the comments below, and I'll get back to you. 

View solution in original post

7 Comments
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Moderator

CSV FILE IMPORT DOESN'T WORK - ALWAYS SAME ERROR MESSAGE. HAVE TRIED EVERYTHING. HELP PLEASE

Thanks for reaching out to the Community forum, dropshippinglidi.

 

I want to make sure you're able to import your transactions as a CSV file in QuickBooks Online (QBO).

 

To ensure we're on the same page, can you please verify the error you've encounter specifically? 

 

When importing data using a CSV file(comma-separated values), please take note of the accepted CSV file template format. You can refer below articles for guidelines:

Once the format is followed correctly, try to import again and check if it now works. 

 

Reach out to me if there’s anything else you need. I’ll be here to help. Enjoy your day!

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Level 13

CSV FILE IMPORT DOESN'T WORK - ALWAYS SAME ERROR MESSAGE. HAVE TRIED EVERYTHING. HELP PLEASE

@dropshippinglidi 

As another option, utilize the trial period of TP Importer

https://transactionpro.grsm.io/qbo

 

Highlighted
Level 1

CSV FILE IMPORT DOESN'T WORK - ALWAYS SAME ERROR MESSAGE. HAVE TRIED EVERYTHING. HELP PLEASE

Sorry my caps lock was on before. This is the error message I'm getting. I've also attached the files I'm trying to import (I took a screenshot since you can't attach .csv). I've looked over all those help articles without any success. Thanks in advance.

Highlighted
Moderator

CSV FILE IMPORT DOESN'T WORK - ALWAYS SAME ERROR MESSAGE. HAVE TRIED EVERYTHING. HELP PLEASE

Thanks for getting back to us, @dropshippinglidi.

 

Since the issue persists after following the help articles shared by my colleague above, I highly suggest contacting our Phone Support team. They're able to pull up your account in a secure environment using their screen-sharing (remote access) tool. They can also investigate the root cause of why you're unable to import the CSV file.

 

Here's how to reach them:

 

  1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
  2. Select Contact Us at the bottom to connect with our live support.

 

Just in case, I'll add these articles for future reference:

 

 

Please let me know how it goes or if you have any other issues in the comment section below. I want to make sure everything is taken care of for you. I'm always here to help. Have a wonderful day!

Highlighted
Level 1

CSV FILE IMPORT DOESN'T WORK - ALWAYS SAME ERROR MESSAGE. HAVE TRIED EVERYTHING. HELP PLEASE

Hi,

 

Thank you for the quick reply. I'm only getting the option to send an email or ask a question in the community. I already have a case going via email but it's really slow. I think it might be because I'm trying to send a message when it's not open or similar. But now it should be open since it was 6 AM an hour ago PT. I don't know what to do.

Highlighted
Level 1

CSV FILE IMPORT DOESN'T WORK - ALWAYS SAME ERROR MESSAGE. HAVE TRIED EVERYTHING. HELP PLEASE

I'm getting more confused every time I look through your documentation. On the import page, the error message I'm getting says "Your file does not contain the three required columns: transaction date, memo, and amount." but in your docs it says to use "Date, Description and Amount". Which one is it? Are your systems down or what's going on? How come I'm always getting the same error msg? Thanks for the support so far, I have a feeling we're going to figure this out.

Highlighted
QuickBooks Team

CSV FILE IMPORT DOESN'T WORK - ALWAYS SAME ERROR MESSAGE. HAVE TRIED EVERYTHING. HELP PLEASE

Hi @dropshippinglidi,

 

Thank you for your prompt reply. I'll take care of this query for you. 

 

I've checked for any open investigations for the CSV upload process and found none. With regards to the name of the columns you have for the CSV file, it shouldn't matter since the system will still ask you to map them out. Say, for example, your Memo field can be mapped to the Description column in QuickBooks Online (QBO). 

 

My colleague @FritzF shared an article above that shows 2 CSV formats accepted by QBO, which are 3 or 4 columns. Either format works fine.

 

Since an unusual error message keeps showing up, I suggest going through these steps: 

 

  1. Open your browser's private window. This isolates the cache, which is the usual cause of unexpected behaviors in browsers. 
    • Google Chrome: Ctrl + Shift + N
    • Microsoft Edge: Ctrl + Shift + P
    • Firefox: Ctrl + Shift + P
    • Safari: Command + Shift + N
  2. If that works, go back to your regular browser clear its cache
  3. If the issue persists, open an alternative browser available for you. 

Have other questions in mind? Place them in the comments below, and I'll get back to you. 

View solution in original post