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moxwood
Level 1

How to contact support via email ?

Hi All

 

I am really tired to contact support via chat as I got blank screen each time ? 

I need help to fix duplicate companies in my account. I have never seen such low quality support in my life.. I am paid customer .. imagine how they deal with unpaid customers !!!

3 Comments
Rea_M
QuickBooks Team

How to contact support via email ?

This isn't the kind of experience we want you to have while getting the support you deserve, @moxwoodacc-gmail. That's why I'm here to guide you on the actions you need to take care of the issues you've encountered in QuickBooks Online (QBO).

 

There are times that the browser is full of frequently accessed pages, thus causing some unusual responses to the system. This may be the reason you're getting a blank screen each time you contact our support via chat. To isolate this matter, you can perform some troubleshooting steps. 

 

You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

  • Press Ctrl Shift (Google Chrome)
  • Ctrl Shift (Firefox)
  • Control Option (Safari)

 

Once signed in, go to the Help menu to contact support via chat. If you're able to connect, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.

 

On the other hand, there's a need to pull up your account details to further investigate the issue regarding your duplicate companies. For security reasons, we're unable to do that here in the Community. With this, I'd recommend contacting our Customer Care team. They can securely pull up your account and fix your account's duplicate companies.

 

Currently, there isn't an option to contact our support via email. You'll have to connect with them via chat during support hours to make sure you'll be assisted on time. Here's how:

  1. Sign in to your QuickBooks Online (QBO) company.
  2. Go to the Help menu.
  3. In QB Assistant, enter the topic you need help with. You can also enter questions.
  4. Select Contact Us to connect with a live support agent.
  5. Choose the Start a chat option.

 

In the meantime, I'm adding this article to further guide you in managing your account and your business's growth using QBO: QuickBooks Help Articles. It also includes topics about taxes, banking, and reports, to name a few.

 

Let me know how it goes in the comments below. If you have other concerns about managing your QBO companies and subscription, I'm just around to help. Take care always.

 

moxwood
Level 1

How to contact support via email ?

Hi ,,

is it the same issue ... why there is no email  ? 

 

Screen Shot 2021-04-07 at 10.14.40 AM.png

RCV
QuickBooks Team
QuickBooks Team

How to contact support via email ?

Providing the best experience with the product is what we aim for, moxwood.

 

The option to contact our support agent by email is unavailable for the QuickBooks Online (QB) India version. Let's try performing the recommended solutions by my colleague to resolve browser issues. Then, try sending a message via chat to our support agent. They'll pull up your account in a secure environment and assist you with your concern.  Here's how:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Start a chat. and type in your contact info.

 

We can also contact them outside QuickBooks by following the steps below:

  1. Go to the https://help.quickbooks.intuit.com/en/contact link. 
  2. Click Search for something else.
  3. Tap Start a Message and enter your concern. 

 

Visit our QBO Help Article page to learn more about running your business in your account.

 

The Community will always have your back if you need anything else in QBO. Assistance is just one click away. Have a great weekend.