How to contact support via email ?

This isn't the kind of experience we want you to have while getting the support you deserve, @moxwoodacc-gmail. That's why I'm here to guide you on the actions you need to take care of the issues you've encountered in QuickBooks Online (QBO).

There are times that the browser is full of frequently accessed pages, thus causing some unusual responses to the system. This may be the reason you're getting a blank screen each time you contact our support via chat. To isolate this matter, you can perform some troubleshooting steps. 

You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

Once signed in, go to the Help menu to contact support via chat. If you're able to connect, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.

On the other hand, there's a need to pull up your account details to further investigate the issue regarding your duplicate companies. For security reasons, we're unable to do that here in the Community. With this, I'd recommend contacting our Customer Care team. They can securely pull up your account and fix your account's duplicate companies.

Currently, there isn't an option to contact our support via email. You'll have to connect with them via chat during support hours to make sure you'll be assisted on time. Here's how:

1. Sign in to your QuickBooks Online (QBO) company.
2. Go to the Help menu.
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. Select Contact Us to connect with a live support agent.
5. Choose the Start a chat option.

In the meantime, I'm adding this article to further guide you in managing your account and your business's growth using QBO: QuickBooks Help Articles. It also includes topics about taxes, banking, and reports, to name a few.

Let me know how it goes in the comments below. If you have other concerns about managing your QBO companies and subscription, I'm just around to help. Take care always.

Hi ,,

is it the same issue ... why there is no email  ? 

Providing the best experience with the product is what we aim for, moxwood.

The option to contact our support agent by email is unavailable for the QuickBooks Online (QB) India version. Let's try performing the recommended solutions by my colleague to resolve browser issues. Then, try sending a message via chat to our support agent. They'll pull up your account in a secure environment and assist you with your concern.  Here's how:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Start a chat. and type in your contact info.

We can also contact them outside QuickBooks by following the steps below:

1. Go to the https://help.quickbooks.intuit.com/en/contact link. 
2. Click Search for something else.
3. Tap Start a Message and enter your concern. 

Visit our QBO Help Article page to learn more about running your business in your account.

The Community will always have your back if you need anything else in QBO. Assistance is just one click away. Have a great weekend. 

Absolutely disgusting customer support. 

I have been facing troubles since a month to have Razorpay integrated in my account. I trued escalating this to you "Renewal Consultant" Mita [Removed] on [email address removed]

This has been going on since last 30 days and your agent on mail has stopped responding. On asking them to mark their team or senior on the mail, she stopped replying. I went to your Chat agent and they're horribly foolish to ask "how many accounts I'd like to renew" every time! I never asked for renewal! I never mentioned renewal! The chat agent promised me a call back for Monday 3rd May 2021, but I didn't receive any call back. Case number - [removed]

I started a new chat today and again I was asked how many accounts I'd like to renew, and then I was told that call support is not available in India. If that was the case, why was I assured a call back on Friday?

When we started our subscription, we were getting timely responses on mail from Mita and the phone support was available whenever we needed. After a month or so, everything stopped. We had taken subscription only because we were assured to have on call customer support. And you cannot alter this offering when the subscription is paid to you. You are not offering any assistance to use your product and your customer support is absolutely inefficient to resolve our queries and explain features of your own product. We'd want our money back and also to say this will be reported at our cybercrime department too. 

We shall be reporting for misinformation, negligence and incomplete online services. 

[Removed]

Hello hellogramilo-gma!

We don't want you to feel that way. Allow me to share some details about this issue.

QuickBooks Online offers third-party integration to help you and your business. I can see that you're trying to activate Razorpay, a third-party payment gateway. 

Yes, Razorpay is one of our trusted partners. However, please note that the activation and other concerns that may arise by using their service are being handled by Razorpay Support Team. You may also reach out to them by clicking this link: Razorpay Customer Care Team.

Additionally, we've made a detailed guide on how to set up Razorpay in QuickBooks Online. Please check this article: Payment enabled invoices—Razorpay.

With regards to the Phone Support, I'd encourage you to send feedback about this. From the Gear icon, select Feedback. This way, our team may put this into consideration to add more lines of support.

For more references in using QuickBooks Online, you may visit this page: QBO India - Q&A.

I'll be here if you have other concerns. Take care always!

I'm going to chime in on this thread too. I just wasted about 2 hours of my time today trying to deal with 3 different "agents" in your Chat Support. It's...atrocious. I would attach the PDF I just saved of the multiple conversations, but since it has sensitive company info, I won't.

WHY IS THERE NOT AN EMAIL ADDRESS TO REACH YOU GUYS AT? 

Phone Calls = Drop you / will not connect

Chats = Zero resolutions are made, I'm stuck in a circular conversation and then passed to the next person, who has no copy of the transcript (c'mon, you're a tech company, we all know you have the transcript sitting literally in front of you on your screen), and then the agent asks a bunch of questions and passes me to the next person, or acts like I'm not there, and quickly leaves the conversation **when I was the last person who chatted to them 1 minute prior** (please see the attached screenshot – "Sarah" acted like I wasn't there, when I wrote the last 3 things to her; I mean...that's ghosting).

Mind you, this is all for two measly $10 fees our company received for payments from our clients, that are incorrect and need to be removed. It's simple. 

This isn't Customer Service. At all. We're small businesses here; you're enterprise. Get it together.

So unless your solution is to email me directly about this, I don't want to hear about hopping back on a Chat to figure things out. Please improve your system.

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@V Conrad wrote:

Mind you, this is all for two measly $10 fees our company received for payments from our clients, that are incorrect and need to be removed. It's simple. 

@V Conrad 

It is Global Community. Do you have a QBO Global account or a QBO US account with QuickBooks Payment? 

Not sure? Probably US. Does that make a difference? In searching for how to contact QB support via email, this is the thread that comes up, so after finding that users are running into similar Customer Service issues, I wanted to also make my situation known/clear to QB. 

Hopefully Customer Service is a top priority for QB Global or US. Let me know if you have some guidance for reaching real help by email, as Chat and Phone aren't cutting it!

QuickBooks Payment doesn't work with QBO Global version. If you are using QBO US version with QuickBooks Payment, you may accept ACH payments for your invoices. It is their new policy to charge a processing fee for 1% or max $10 per transaction. You have to use another payment processor to accept ACH for free.

I have Had an AWFUL experience trying to get ahold of someone to cancel my account. I have not used my account since March 2020 and I’m still being charged. This has been way to difficult. I try To chat and every link they send me too chat is “unavailable”

I want to make sure your concern will be addressed properly without any further delay, @Deannagg.
 

Your concern requires confidential information about your Intuit account. I'd like to redirect you to our QuickBooks Customer Care Support Team. They can verify why you're still being charged and take further action.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
   
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Start a chat.

I'm also including this article to give you more insights about canceling an account: Cancel your QuickBooks Online subscription.

Please leave a comment if you need anything else. I'm always here to help.

To learn more about the prospect management software that were utilized visit construct this chrome extension, go to GetProspect's online email verifier at [removed]. Contacts may be imported or created from GetProspect users' email addresses. Once the operation is complete, over a billion email addresses will be made accessible to customers. A Chrome-based email finder called GetProspect lets customers automate their email marketing campaigns.

QBO chat is horrible.  I opened 2 chat discussions with the same support person this morning and each time they left me hanging waiting for a response and then they closed the chat.  I need to resolve a Record of Employment error that I keep receiving and your online chat experts are of no assistance.  Please provide me with an email so that this issue can be properly addressed.  I have attached the chat convo I had today.

Hi millermc.

Providing our customers the best customer service is our primary goal but it seems we missed the mark here. I'd be happy to show you how to contact QuickBooks Canada support,

In order to reach out to the Canadian support you can use one of the following methods:
 

Schedule a Callback: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Also for all questions relating to the Canadian versions of QuickBooks Online or Desktop can be posted or found in our community located here.

Have a great one!

It's disgraceful that there is no support email.

I too have been trying to use the chat functionality with no access.  All I get is a message saying chat is unavailable right now.

No other way of contacting... just going round in circles back to the chat that doesn't function 

It's unbelievable! 

@bamboofeverresta 

Any specific concern?

QBO Global version doesn't offer support by emails. If this type of support are critical to your business, you should switch to another accounting app and purchase a third-party conversion service if needed.

Never had such a bad experience with customer service as Intuit's...Don't waste your time chatting from experts to experts without solution or answer for a little bit complicate case. No Intuit email for you to follow or continue your case. 

this is ridiculous, your hours of operation are very inconvenient for me, and probably lots of other people. why wouldn't you have an email option? it really makes you look like a shady operation. i've canceled my subscription and will tell anyone who inquires about my negative experience

I too am a paying customer and I find the difficult level way too high for my comfort.

It should be a click and write act not an act of congress.

What are they hiding or what are they affraid of???

Get it right QB or close this account.

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@Catio2020a wrote:

What are they hiding or what are they affraid of???

They are afraid of spam flood. If you prefer to email for support, QB Online is not for you. Explore other brands and purchase a third-party conversion service if needed.

I cancelled my subscription for QuickBooks.   They billed me $99 plus tax anyway.   Trying to reach them is impossible.  Be nice to get a refund for something I no longer use!  

Hello there, @Shinybaublesjewelry.

First, I'd like to thank you for joining us here in the thread and alerting us about this. Know that this isn't the kind of experience we'd like you to have here in QuickBooks. I would highly recommend reaching out to our Customer Care Team again. This way, they'll be able to check and investigate your account to find out why you've been billed the said amount, including the tax.

See this US article to reach out to our Customer Care Team: How and when can I contact Support?

Also, please be aware that the Live chat support at Simple Start, Essentials, Plus is available 24 hours GMT, from Monday to Friday.

@Shinybaublesjewelry, Feel free to let me know how it goes. I'm determined to help you sort this out as soon as possible.

I  agree. Worst customer service ever. 

please let me know how I can contact quickbooks. 

So you sent me to an unhelpful link. 

please send me an email so I can talk to someone to pay and close my account.