After activated BETA on Sales tab, now only display loading circle.... How can i leave the BETA?

alanchai · ‎July 24, 2022

QuickBooks Online

RCV · ‎July 26, 2022

This isn't the kind of impression that I'd like you to have and we know how much time it can take when something isn’t working the way you need it, @alanchai.

We have an ongoing issue where Sales Beta UI when switched will result to page keeps on loading. Our engineers are working together to permanently fix the issue. In this case, I'd recommend reaching out to our Customer Support Team.

They'll add you to the list of affected users and send you an email notifications once there's an update on this case. Here's how:

Click the Help icon located in the upper right-hand corner.
In the Help window, click the Contact Us button located at the bottom.
Enter your question and click Let's talk.
Choose either Start a chat.

Feel free to visit our article page for more insights about managing your business on your account: Help Articles

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. You have a good one.

View solution in original post

JessT · ‎July 24, 2022

Hi alanchai,

Welcome to the QuickBooks Community. Thank you for trying the new experience for estimates and invoices, and for sharing the result. Normally, it shouldn't affect your connection (loading issue), so you might just be having some random browser issues. So let's do some steps to check this out. Then, you can go back to the original layout afterward.

We can start by signing in to your QBO company using a private window. This step will disable the extensions and stops the cache from saving your search history.

Google Chrome: Ctrl + Shift + N.
Safari: Command + Shift + N.
MS Edge and Firefox: Ctrl + Shift + P.

If you won't have a loading issue anymore, you can clear your browser's cache. If not, please use a different browser to see if this only happens to the one you are using.

Here’s how to switch to the old experience:

Select + New.
Select Invoice or Estimate.
Select Old layout.

If you decide you prefer the new experience, you can switch back any time:

Select + New.
Select Invoice or Estimate.
Select Try the new invoices.

Please don't hesitate to reach back out if you have any other concerns. Take care and have a good one!

alanchai · ‎July 26, 2022

HI JessT,

Still same.. Please see attached screenshot.

RCV · ‎July 26, 2022

This isn't the kind of impression that I'd like you to have and we know how much time it can take when something isn’t working the way you need it, @alanchai.

We have an ongoing issue where Sales Beta UI when switched will result to page keeps on loading. Our engineers are working together to permanently fix the issue. In this case, I'd recommend reaching out to our Customer Support Team.

They'll add you to the list of affected users and send you an email notifications once there's an update on this case. Here's how:

Click the Help icon located in the upper right-hand corner.
In the Help window, click the Contact Us button located at the bottom.
Enter your question and click Let's talk.
Choose either Start a chat.

Feel free to visit our article page for more insights about managing your business on your account: Help Articles

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. You have a good one.