Re: How to contact support via email ?

BLH0711 · ‎June 09, 2024

I'm involved in a major fraud attack with quickbooks online. I have a business and it is effecting me and my customers. I have been working on this with quickbooks since May 29th and today is June 6th, this is terrible, I have had $2,000 stolen from my bank account. Quickbooks support locked me out, disabled my merchant account, all without communicating with me. After 2 weeks I finally get my quickbooks back, again without a member of quickbooks discussing what actions they took, I am at a loss. I could go much deeper into this however I'm trying to see if anyone out there can help. Im afraid and I don't want my business to fail due to this. I have had to close my business bank account, the bank fraud team is amazing and our communication is amazing. I have had IT company make sure my computer was not compromised, all clear there, and I have filed a police report. I was assured by a quickbooks agent that a specialist would email me and call me to help. That my case had been escalated to urgent and still I have heard absolutely nothing yet. Wow, wow, again, how do I get someone who wants to work on this!!!

GlinetteC · ‎June 09, 2024

I can see the impact of this situation on your workflow and overall experience with QuickBooks Online, BLH0711.

I want to assure you that I'm here to ensure you'll be directed to the best available support to further assist you with this.

Even though you've been told you'll receive an email or call from specialists about your situation, I would still encourage you to contact our QuickBooks support team again, as they can review your account details and give you the most up-to-date information regarding your case.

Here's how:

Go to this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us.
Select your QuickBooks product.
Click Continue.

I'm sharing these articles when processing online payments from your customers for future reference:

Please feel free to reach out if you have any other questions. I'm here to ensure you get the most out of your QuickBooks experience.

mca1922 · ‎September 19, 2024

Totally agree! Chat is a waste of time! And we don't have time to sit and wait for replies for hours. Phone conversations aren't much better. I had to repeat myself a dozen times last time I called! Ridiculous!

At least with a working email, we can continue working while waiting for a reply. They don't get it!

Master Concepts · ‎November 13, 2024

I have switched to QB Enterprise but my Enhanced Payroll is still wanting to bill me. How do I resolve.

MirriamM · ‎November 13, 2024

I know how it feels about being billed for Enhanced Payroll after switching to QuickBooks Enterprise, Master Concepts. Let's make sure this gets sorted out as quickly as possible for you.

To best assist you, I'd recommend reaching out directly to our dedicated Customer Care Support team. They're equipped with the necessary tools and expertise to resolve billing issues like this one.

You can contact them by clicking the Help button at the top-right corner of your QuickBooks Desktop account and select QuickBooks Desktop Help/Contact Us to talk with a live agent. Be sure to check their support hours to know when they're available.

For a future-ready approach to business success, I encourage you to explore how QuickBooks Desktop Enterprise can revolutionize your operations and give you the confidence to grow your business. Delve into this comprehensive guide whenever you're ready.

We're here to make sure your transition to QuickBooks Enterprise is as seamless as possible, Master Concepts. Remember, I'm just a message away if you need anything.

Chrea · ‎November 13, 2024

@Master Concepts

Login to CAMPS as the Primary Contact and cancel your Enhanced Payroll subscription.