Could not agree more.  I set an appointment for Thursday at 9:00.  They called me at 2:00 Wednesday.  I'm at a loss to understand the terrible support.  I have been in software support and if I provided the "support" they provide I would have been fired.  It's particularly frustrating that the support staff can't answer a question without checking with someone else or supposedly having a supervisor call back.  Insane.  

@whatever999999 

What questions did they fail to answer?

I just read the QB response telling those of us that need much more accessible customer service that we need to switch to another provider.

For those switching over, I’d appreciate suggestions. QB online has actually made accounting for my small business more difficult and not providing email customer service is problematic for folks who need that time to actually run their business. 

Dear Sir

Please call me [removed] i need old data 

Hello there, @IG INTERNATIONAL PVT TLD.

I know how important to you your old data in QuickBooks is. I'm here to help you receive the support you need. 

We can open QuickBooks Online (QBO) account and utilize the Help menu so you can get a callback from one of our support experts.

Before we start, please know that you're welcome to share the details of your concern here in the Community. We'll be glad to help you out.

We've updated our support options in QBO. You'll have to request a callback from the Help menu to get a call from one of our support representatives. Make sure to initiate contact during support hours so you'll get assisted on time.

Whenever you're ready, follow these steps:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose the Get a callback or Callback option and follow the on-screen instructions to complete the process. 

Also, your Help pages as your reference to guide you in managing your business's growth and transactions in QBO: QuickBooks Learn and Support. This includes articles, community discussions, and video tutorials, to name a few.

Please let me know if there's anything else you need or concerns about managing your QBO account. I'm always ready to help. Take care, and I wish you continued success.

Good Afternoon, 

I saw my account was charge twice this month.

Can you explain why this is? 

Thank you. 

-Aaron

VSAallday, let me be the first to extend a warm welcome to the Community forum. I appreciate you sending me your inquiry about payment charges in QuickBooks. To help you with your issue, I'd be happy to direct you to the right team.

I know how important it is to clarify this issue as quickly as feasible. The best option is to contact our Live Support Team. They have the necessary tools to gather data and investigate your account further. Here's how:

1. Select the Help (?) icon at the top right of your QBO account.
2. Type in your concern. Click Let's talk.
3. Choose Contact Us to connect with a live support agent.
4. Select Start a chat or Get a callback.

You may want to browse this article to manage your credentials moving forward: Change your email, user ID, or password for QuickBooks Online.

Keep me posted if you need further assistance with any QuickBooks-related concerns. I'm always looking forward to helping you. Have a prosperous year with QuickBooks!

Some of the chat people have absolutely no idea how to help.  May be better to call.  I know this is an older thread, but it may help someone.

I logged into Quickbooks to request a FREE COPY of my 1099.  Suddenly a page appears that requires me to accept a $15.00 monthly subscription service.   The website does not even allow me to opt-out of the service and/or change my settings.

I will contact the Consumer Financial Protection Bureau about this egregious and underhanded method to suck money from people.

Now I understand why Senator Elizabeth Warren wanted to throw the TV Remote at the screen when she saw the TurboTax commercial during the Super Bowl.

SHAME ON YOU!

Same experience

The person I got on chat could hardly speak english and new nothing about any of the products

This is terrible and I will leave Quick Books

Well, that’s just astounding because I’ve had nothing but extremely “most obscene word” service in all of my dealings with this company. I am so frustrated that everybody seems so willing and wanting to help but nothing ever gets solved. And what in the hell happened to my freedom of speech. Why do you think your business is so above the American constitution that you can’t even put a swearword in your paragraph what you’re afraid that I might offend somebody or upset them more than I am about my crap service and being neglected for as long as I have been Along with completely chasing your tail over and over and over again trying to get on your website to contact anybody for support  if I had my way I report you to the Better Business Bureau and have them shut you down because you are absolutely bottom of the barrel when it comes to customer service and solving the problems at hand  have somebody contact me immediately 

@Fergusonmathew 

Any specific concern?

Your post appeared in Global community, not US community.

you think that’s bad I’ve been locked out of my business account for three weeks. For absolute no rhyme or reason I’ve called customer support twice after the first call to them it seemed they might have figured it out.  The week after that I figured I’d try it again. After being on the phone with the lady in customer support which I do have to say was fairly helpful and pleasant and as confused as I was wondering why she couldn’t get the information she was supposed to be able to get to, said she would call me back and having talk to her for 45 minutes. I could read that she really was trying to help me figure it out and Will would have called me the very next day but she had to contact the security department or whatever it is and find out the information she needed from them because she couldn’t access it. Haven’t heard nothing out of them, do you have any idea how hard it is to be the general contractor going all over the place trying to input your expenses and receipts work 12 to 14 hours a day and contact these idiots in the middle of it now that’s a headache AND TAKING SIX WEEKS TO TRY AND FIGURE OUT WHY I WASNT RECIEVING CLIENTS PAYMENT WITH THIER CREDIT CARD! !THEN PAID ME TWICE!  I believe! But still haven’t been able to verify that the to added amounts received was  paid to me through her credit card company. 

So the problem is with your QB Payments, not your QBO account? You mentioned about taking payments from clients, correct?

Hi there, @Fergusonmathew. I can see that you did everything you could to fix this. I know how difficult it is to not be able to access your account. I understand the urgency of this matter and will direct you to the support that will best handle this situation.

Since you haven't been able to access your QuickBooks Online (QBO) account for three weeks, I highly recommend reaching out to our Phone support team. I know you have contacted them, but they are the only ones who have the specific tools to pull up your account in a secure place. This allows them to identify the root cause of why your account is locked and take appropriate action to resolve it. Here's how: 

1. Navigate to the Help menu and go to the Search tab.
2. Select Contact Us and enter a brief description of your concern. Example: QBO account is locked.
3. Click Continue.
4. Then, choose either Chat or Call option to connect with them.

For additional troubleshooting steps in resolving the issue regarding accessing your account, check out these articles: 

• Recover your Intuit Account if you can’t sign in.
• Why are my funds on hold?

I'm just around the corner to provide additional assistance if you have other concerns about managing your account. Please post again here. 

As a QB desktop user since 2004, I am about as da_n ill as it gets. The last update to QBD Pro 2023 has been a freaking nightmare. We have had this new version for 1 month and have received nothing the utmost PISS POOR customer service imaginable. We are having issues like never before compared to past versions. You call and it's impossible to speak to someone that speaks understandable ENGLISH. You ask to speak to someone else and they refuse. 

We have had someone remote in at least a dozen times and all they do is point an orange arrow.... change nothing. In the last 30 days we have spent some 14-16 hours per week trying to get satisfactory support... half of that is they CANNOT comprehend the issues. 

I am now at a point totally not getting what we have paid for. I am contemplating getting the TV news media involved to just come watch us for a day and film the lousy service. 

 QuickBooks has the sorriest Cust. Svc. of any company I have ever seen and I have sat in this chair running this company for 36 years. 

@Weathercraft 

What kind of issue did you encounter with QBD 2023?

yes yes!!! blank page and been two months and at least 5 hours of help people saying they will get back to  me

@artright artright 

Any specific concern?

Blank page when I log in. can't access help info, since the page is blank....

Hello, @artright artright.

I appreciate you looping in this thread and sharing the issue you've been experiencing for two months. Worry no more, I've got some troubleshooting steps and another way of reaching out to our Support Team.

Using a different browser and clearing the cache is a basic troubleshooting we provide in cases like odd behavior of the program. It helps us verify if this is a webpage-related issue, as the stored cache affects the performance. Doing so also refreshes the system so you can start with a clean slate.

To open an incognito or a private window, refer to these keyboard shortcuts:

• Ctrl + Shift + N for Google Chrome browser
• Ctrl + Shift + P for Mozilla Firefox & Microsoft Edge browsers
• Command + Shift + N for Safari browser

From there, sign in to your QuickBooks account to check if it will load. If it works, I recommend clearing the cache in your default browser. Using other supported browsers also aids in narrowing down the problem.

If the issue persists, you can choose the QuickBooks product you're using and enter your concern to contact our experts outside QBO. Before proceeding, make sure to select Global or the correct region on this page: QuickBooks Support.

Consider scanning this article for the different scenarios with their respective fixes: QuickBooks Online doesn't load correctly or has blank pages.

Furthermore, check out this guide to learn what to do if you're having signing-in issues: Recover your Intuit Account if you can’t sign in.

With the resolutions provided above, you should be able to verify if this is a cache issue. Rest assured that our Support Team will do everything to help you. Take care.

I was charged $618.00 for the annual payroll renewal and immediately contacted quick books payroll by phone.  I had an issue with the payroll for six months before it was finally resolved.  I fee I am due a refund for half or at least a portion of this fee as it was not operational.  I have spent countless hours on the phone only to be "accidently disconnected" without resolution or even a case number as is the protocol every time I call.  I would appreciate a telephone call from a manager.

Thank you,

Mitzi

Welcome back to the Community, @mitzi8. I’m here to route you to the appropriate line to assist regarding to refunds in QuickBooks Online (QBO).

Since we’re done performing the steps provided by my peer above, I recommend contacting our Customer Care Support. Doing so will allow our phone support to double-check your account and initiate a further investigation. Also, they have the necessary tools to check through while maintaining your data privacy.

Since the Community is a public forum, doing so would be the best option. With that, you can refer to the steps below on how you can reach out to them:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
5. From there, choose a way to connect with us: Chat with us, get a Callback, or call our support line directly by getting our Phone number.

Additionally, you can refer to this article for the steps on updating your pay schedules: Set up and manage payroll schedules.

You can comment below if you have further questions regarding QBO Payroll concerns. The Community is always available for you.

@mitzi8 

Your post appears in Global community. Do you have QB Desktop US version or QB Online US version?

Is your company located in the US or another country?